Holiday routing helps you manage your non-working days. If there is an upcoming festival on the anvil or any of your agents is on leave, you can set a customized holiday for your users or teams. The respective user/team won’t receive any calls on that day.
How can we set holidays?
The steps are really simple –
Login to web.callhippo.com (https://web.callhippo.com/#!/login)
Go to Settings > Holidays > Click on Add Holiday
A pop-up box will appear as shown,
4. Give a name > Select the date > Press OK
Allocate to
Everyone – If none of the agents are working
Team – If any of your team is not working
User – If specific agents are not working
Press on SAVE Button
The intended holiday will be added. You can also edit or delete a holiday.
In case of any query, feel free to contact us at support@callhippo.com .