To keep a standard track for your business is never too easy. You need to manage things properly to maintain them because managing a business is crucial to reaching out to your targeted audience. If you are running a business, you need to keep a check on every single detail. It can be about your services, performance – and most importantly, your clients.
So, we are offering you a feature where you can keep track of your business and it will help to manage your business in a smooth and better way. Call reporting provides you with reports, real-time dashboards, and customer insights and helps you track performances.
Here are the data fields that you get in the Call Report:
Users: It shows the list of users that are present in your account.
Total Calls: It shows the total number of calls made by the user in the filter-selected period.
Incoming Unattended: It shows the count of Incoming Calls that are not attended by the agent.
Outgoing Unattended: It shows the count of outgoing calls that got rejected or canceled.
Calls <30s: It shows the count of calls that have a call duration of more than 30 sec.
Calls >=30s: It shows the count of calls that have a call duration of less than or equal to 30 sec.
Successful Calls: It shows the count and percentage of calls that are completed.
Total Hold Time: It shows the total time duration, the agent has to keep the customers on hold during calls.
Total ACW: It shows the total time duration that the agent has spent on the After-call work screen.
Target Talk Time: It shows the target talk time, which is set in the Target Vs achievement for the user.
Total Talk Time: It shows the total talk time duration of the agent.
Total consumed Min: It shows the count of total calling minutes consumed by the agent.
Dial-out achievement: It shows the count and percentage of calls that are completed with respect to the target.
Achieved Talk Time: It shows the percentage of talk time that is achieved for the target.
It enables you to make changes based on the data you get through reporting.
With this feature, you can make your business grow high with the increase in productivity.
You can download this report with the custom fields:
Hope this was helpful!
For further queries, please contact us at support@callhippo.com