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Explore How-To's and learn best practices from our knowledge base.
General
FAQ
336
What is CallHippo? Who we are and what we do?
How to allow Google Chrome to use your microphone?
How To Set Up Your Browser to Work With CallHippo?
How can you enable editable extension ?
What is amount wise blocking?
See all 336 articles
Getting Started
2
How to upload the address proof after I bought the number?
What are the different plans which I can opt from CallHippo?
Plans & Pricing
12
Inbound and Outbound Calling Charges
How can I update my billing address?
Do CallHippo make any refund in case the address proof is invalid or on address verification failure ?
How to add calling credit from the dashboard?
What is the cost of the number?
See all 12 articles
How CallHippo Works
8
How to buy a number?
How to add a user?
How to make calls from the browser?
How To Set Up Your Browser to Work With CallHippo?
I am not able to sign up using my email address, what could be the possible reasons?
See all 8 articles
CallHippo On GDPR
1
CallHippo on GDPR
Click to Call
1
Installing the CallHippo Click-to-Call chrome extension
Integrations
87
How to integrate CallHippo with a Custom Webhook?
How to configure my Groove integration with Callhippo?
How to configure my Zoho CRM Integration?
How to integrate CallHippo with Zendesk?
How to integrate CallHippo with Freshdesk?
See all 87 articles
Stand Alone Dialer
3
How is the Standalone Dialer going to benefit me?
The dialer page is blank. How do I fix this?
What is CallHippo's Standalone Dialer and how to access it?
Partner Program
5
Who can become a CallHippo Reseller?
I am interested in the reseller program. How can I sign up as a Reseller?
Does CallHippo reseller levy a membership charge on its partners?
I want to refer customers but don’t wish to sign up for the reseller partner program?
What type of organizations are best suited to become CallHippo Reseller?
Troubleshooting
4
How to disable SIP ALG in netgear router?
How to clear Cache and Cookies in Chrome?
Troubleshooting Call Issues on CallHippo iOS App
Why Can’t I Log In to CallHippo? How to Fix It
Telephony Features
Call Transfer Features
8
I am not able to perform call transfer, what could be the possible reasons?
What are the charges for Call Transfer?
How can users enable the call transfer feature?
What are different types of call transfer?
How can I internally call our agents from the dialer?
See all 8 articles
Call Conference
6
What are the charges for Call Conferencing?
How to use Call Conferencing?
How can users enable the call conferencing feature?
I am not able to use the call conferencing feature, what could be the possible reasons?
How do I disconnect from the Call Conferencing?
See all 6 articles
Call Forwarding
9
How to enable Call Forwarding?
What is call forwarding and what are the charges associated?
How to enable Smart call forwarding?
What is smart call forwarding?
How will Call forwarding work when I’m on the dialer or on the app?
See all 9 articles
Call Recording
7
How Call Recording Works?
How to disable call recordings?
How to check that whether call recording was paused during the call or not?
How admin can allocate rights to listen to call recordings?
What is Compliance Call Recording?
See all 7 articles
Voicemail
11
What is Voicemail Transcription and How to Activate it?
How to enable voicemail on your CallHippo number?
How to set an 'After Work Hours' message?
How to Listen to Voicemails in the CallHippo Mobile App?
What is voicemail and how does it work?
See all 11 articles
Call Reminder
2
What is Call Reminder?
How can I re-schedule a call?
Media Matrics
1
What is Media Matrics?
Others
5
How to block unwanted Incoming Calls?
How to setup Welcome message?
How can I check incoming/outgoing SMS?
What are the charges for Call tracking insights?
Where can I see the SMS cost and status in the dashboard?
Number Masking
3
What is Hide Customer's Number (Number Masking)?
How can I enable number masking?
Why is number masking important?
Call Tracking
2
How to activate Call tracking Insight add-ons feature?
What is Call Tracking and How does it work?
Business Phone Features
Call queuing
10
What is Call Queuing?
I am unable to set-up call queue on my CallHippo number, what could be the possible reasons?
What are the charges for Call Queuing?
How to set up Call Queueing?
How can I enable the Call Queuing feature?
See all 10 articles
Call Barging
5
What is Call Barging?
Do you offer Call Barging?
What are the charges for Call Barging?
How can I enable the call barging feature?
I am not able to use the call barging feature, what could be the possible reasons?
IVR (Interactive Voice Response)
4
INTRODUCTION TO IVR SYSTEM
How to set Multilingual IVR ?
Difference Between Multi-Level & Multi-Lingual IVR: Features & CallHippo’s Offerings
What is Multilevel IVR?
Call Planner
4
What is call planner?
How Call Planner helps your business?
DO I need to have a CRM integration to use Call Planner?
Where can I see scheduled calls?
GlobalConnect
4
Why do you need to use GlobalConnect?
How to Use GlobalConnect and Why It’s Important?
How does Global Connect work?
What is Global connect?
Reports and Analytics
2
How can I download the calling report of my team in detail?
Where can I find On-Call notes in the web app?
After Call Work
4
What is After-Call-Work, SMS and Mandatory Call Tagging?
Benefits of After Call Work & Setting Time Limits for Agents
Can we set the After Call Work time limit for each agent?
Difference between On Call Notes and After Call Work
Last called
3
Can I view my recent call activity?
What is Last called by feature?
How voicemail in e-mail works?
Holiday Routing
2
What is Holiday Routing?
How to set greeting message/voicemail for Holiday?
Power Dialer
10
What is Power Dialer and How to use Power Dialer?
How to download logs of the calls made through an auto dialer?
Can we run multiple campaigns in Power dialer?
What does ‘Minimum available agents’ mean in Power dialer?
How to add a Power dialer campaign?
See all 10 articles
IP whitelisting
1
What is IP Whitelisting?
App Blocking
3
How to block the application from user
How to enable or disable the module access?
What is Access Module and How to use it
Smart Switch
1
What is Smart Switch?
Sticky Agent
3
What is sticky agent? What are the types?
What are the different types of ‘Sticky Agent’ settings offered by CallHippo?
How to enable the ‘Sticky Agent’ feature?
Call Scribe
5
What is Call Scribe, the costs associated and where can I access the call scribe?
What is Call Scribe?
How to allow call scribe feature for the recorded calls?
How can we check call scribe in CallHippo?
How to activate Call Scribe add-on feature for the recorded calls?
Call Script
5
Call Script: A Game-Changer for Customer Interactions
From where can I delete the call scripts in CallHippo?
How to check the status of Call Scripts in your CallHippo account?
How to add call script?
How does Call Script functionality work?
Call Whisper
1
What is Call Whisper?
Phone Numbers
Virtual Phone numbers
2
Why Do Some Phone Numbers Have An Address Requirement?
Number Activation Process
Number Portability
3
How much does it cost to port a number?
What is Number Porting?
What is number porting and how long does it take to port a number?
Intelligent Analytics
Power dialer
1
How can I download a report of Power dialer call?
Call Report
2
What are the benefits of call reports for your company?
What is Call Report?
CallHippo App
CallHippo Android App
3
I am not able to make/receive calls on my android phone
What happens if I receive a call on my personal number while I’m on CallHippo call from the mobile app?
How to download the CallHippo Android App?
CallHippo IOS App
1
I am not getting missed call notification in my iPhone app.
CallHippo Desktop App
1
Does CallHippo have a desktop application for Window?
