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Explore How-To's and learn best practices from our knowledge base.
General
FAQ
57
What is CallHippo?
What are the Network & Audio requirements to use CallHippo?
How to allow Google Chrome to use your microphone?
Why is there Echo for some calls?
Making and receiving calls
See all 57 articles
Getting Started
2
How to upload the address proof after I bought the number?
How can I check the status of my Number activation process?
Plans & Pricing
14
What are the inbound/outbound calling charges?
What Are Different Plans Which I Can Opt For CallHippo?
How long is the contract?
How can I update my billing information?
Do CallHippo make any refund in case the address proof is invalid or on address verification failure ?
See all 14 articles
CallHippo Startup Programme
1
How to join CallHippo Startup Programme?
How CallHippo Works
10
How to buy number?
How to add user?
How to make calls from browser?
Setting up your browser to work with CallHippo
How does "custom availability" works?
See all 10 articles
CallHippo On GDPR
1
CallHippo on GDPR
Click to Call
1
Installing the CallHippo Click-to-Call chrome extension
Integrations
9
How to integrate CallHippo with custom application? ( Custom Integration )
How to configure my Groove integration with Callhippo?
How to configure my Zoho CRM Plus Integration?
How to integrate CallHippo with Zendesk?
How to integrate CallHippo with Freshdesk?
See all 9 articles
Dynamic Number Insertion (DNI)
18
Is there a separate cost for this feature?
Do i need any minimum numbers to use this feature?
Do i need a developer to use this feature for my website?
Even after following the steps, DNI does not work for my website?
Can i setup DNI for a single number?
See all 18 articles
Stand Alone Dialer
4
What is CallHippo’s Standalone Dialer?
How do I access the Standalone Dialer?
How is the Standalone Dialer going to benefit me?
The CallHippo Dialer page is black/ The Dialer is not loading properly.
Partner Program
7
Who can become a CallHippo Reseller?
I am interested in the reseller program. How can I sign up as a Reseller?
Is an agreement required to become a CallHippo Reseller?
Does CallHippo Reseller levy a membership charge on its partners?
I want to refer customers but don’t wish to sign up for the reseller partner program?
See all 7 articles
Troubleshooting
2
HOW TO DISABLE SIP ALG IN NETGEAR ROUTER
Not able to call from office internet?
Telephony Features
Call Transfer Features
13
What is Call Transfer calling?
Do you offer Call Transfer calling?
I am unable to perform Call Transfer calling?
What are the charges for Call Transfer calling?
How to set up Call Transfer calling?
See all 13 articles
Call Conference
12
What is Call Conferencing?
Do you offer Call Conferencing?
I am unable to perform Call Conferencing?
What are the charges for Call Conferencing?
How to use Call Conferencing?
See all 12 articles
Call Forwarding
5
How to Enable Call Forwarding?
What are the Call Forwarding Charges and How Does it Works?
How Call Forwarding Works?
How to enable smart call forwarding?
What is smart call forwarding?
Call Recording
2
How Call Recording Works?
How To Play Call Recording Or Voice Mail?
Voicemail
3
What is Voicemail Transcription and How to Activate it?
How to set up a Voicemail?
How can I play the voicemail/welcome greeting?
Call Reminder
1
What is Call Reminder?
Media Matrics
1
What is Media Matrics?
Business Phone Features
Call queuing
11
What is Call Queueing?
Do you offer Call Queueing?
I am unable to perform Call Queueing?
What are the charges for Call Queueing?
How to use Call Queueing?
See all 11 articles
Call Barging
11
What is Call Barging?
Do you offer Call Barging?
I am unable to perform Call Barging?
What are the charges for Call Barging?
How to use Call Barging?
See all 11 articles
IVR (Interactive Voice Response)
2
Set Up IVR System
How to set Multilingual IVR ?
Call Planner
5
What is call planner?
How Call Planner helps your business?
How can I set up a call planner?
DO I need to have a CRM integration to use Call Planner?
What are the available filters in Call Planner?
GlobalConnect
3
Why do you need to use GlobalConnect?
Is it a free or paid tool?
How can I use GlobalConnect?
Reports and Analytics
2
How can I download the calling report of my team in detail?
Where can I see the notes in the web application?
After Call Work
4
What is After-Call-Work (ACW) ?
How can I enable After Call Work feature?
What are the benefits of using After Call Work?
Can we set the After Call Work time limit for each agent?
Auto-Switch
2
What is Auto-Switch feature?
How to enable Auto-Switch?
Phone Numbers
Virtual Phone numbers
2
Why Do Some Phone Numbers Have An Address Requirement?
For Which Countries You Can Get Phone Numbers Instantly?
Number Portability
6
How much does it cost to port a number?
What is Number Porting?
How do I port a number to CallHippo?
Can I port my Google Voice number?
How long does it take to port a number at CallHippo?
See all 6 articles
CallHippo App
CallHippo Android App
3
I am not able to receive calls on my android phone.
I am not able to receive calls on my phone app
What happens if I receive a call on my personal number while I’m on CallHippo call from the mobile app?
CallHippo IOS App
1
I am not getting missed call notification in my iPhone app.
