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Explore How-To's and learn best practices from our knowledge base.
General
FAQ
276
What is CallHippo?Who we are and what we do?
What are the Network & Audio requirements for CallHippo?
How to allow Google Chrome to use your microphone?
Why is there Echo for some calls?
Making and receiving calls
See all 276 articles
Getting Started
4
How to upload the address proof after I bought the number?
How can I check the status of my Number activation process?
What is the suitable browser for the CallHippo Web Dialer?
CallHippo Whatsapp Business
Plans & Pricing
15
What are the inbound/outbound calling charges?
What Are Different Plans Which I Can Opt For CallHippo?
How long is the contract?
Do CallHippo make any refund in case the address proof is invalid or on address verification failure ?
How to recharge or top up or add credits?
See all 15 articles
How CallHippo Works
9
How to buy a number?
How to add a user?
How to make calls from the browser?
Setting up your browser to work with CallHippo
I am not able to sign up using my email address?
See all 9 articles
CallHippo On GDPR
1
CallHippo on GDPR
Click to Call
1
Installing the CallHippo Click-to-Call chrome extension
Integrations
87
How to integrate CallHippo with a Custom Webhook?
How to configure my Groove integration with Callhippo?
How to configure my Zoho CRM Plus Integration?
How to integrate CallHippo with Zendesk?
How to integrate CallHippo with Freshdesk?
See all 87 articles
Dynamic Number Insertion (DNI)
16
Is there a separate cost for DNI feature?
Do i need any minimum numbers to use this features?
Do i need a developer to use this feature for my website?
Even after following the steps, DNI does not work for my website?
Can i setup DNI for a single number?
See all 16 articles
Stand Alone Dialer
5
What is CallHippo’s Standalone Dialer?
How do I access the Standalone Dialer?
How is the Standalone Dialer going to benefit me?
The CallHippo Dialer page is black/ The Dialer is not loading properly.
The dialer page is blank. How do I fix this?
Partner Program
7
Who can become a CallHippo Reseller?
I am interested in the reseller program. How can I sign up as a Reseller?
Is an agreement required to become a CallHippo Reseller?
Does CallHippo reseller levy a membership charge on its partners?
I want to refer customers but don’t wish to sign up for the reseller partner program?
See all 7 articles
Troubleshooting
7
How to disable SIP ALG in netgear router?
Not able to call from office internet?
How to clear Cache and Cookies in Chrome?
I am not able to make or receive calls from my iOS application. What are the troubleshooting steps?
How can I log me out from all the mobile devices at once?
See all 7 articles
Telephony Features
Call Transfer Features
11
Do you offer Call Transfer calling?
I am unable to perform Call Transfer calling?
What are the charges for Call Transfer calling?
My plan doesn't have a Call Transfer calling?
Which plan includes Call Transfer calling?
See all 11 articles
Call Conference
11
What is Call Conferencing?
Do you offer Call Conferencing?
What are the charges for Call Conferencing?
How to use Call Conferencing?
How to setup Call Conferencing?
See all 11 articles
Call Forwarding
11
What are the call forwarding charges and how does it work?
How call forwarding works?
What is smart call forwarding?
How will Call forwarding work when I’m on the dialer or on the app?
Difference between Call forwarding and Multiple device call forwarding.
See all 11 articles
Call Recording
7
How Call Recording Works?
How to disable call recordings?
How to check that whether call recording was paused during the call or not?
How admin can allocate rights to listen to call recordings?
What is Intelligent Call Recording?
See all 7 articles
Voicemail
9
What is Voicemail Transcription and How to Activate it?
How to set up a Voicemail?
How to set an After Work Hours message?
How can I play the voicemail in a mobile application?
How to upload voicemail music?
See all 9 articles
Call Reminder
2
What is Call Reminder?
How can I re-schedule a call?
Media Matrics
1
What is Media Matrics?
Others
7
How to block unwanted Incoming Calls?
How to setup Welcome message?
How can I check incoming/outgoing SMS?
What are the charges for Custom Caller ID?
What are the charges for Call tracking insights?
See all 7 articles
Number Masking
3
What is Number masking?
How can I enable number masking?
Why is number masking important?
Call Tracking
2
How to activate Call tracking Insight add-ons feature?
What is Call Tracking and How does it work?
Business Phone Features
Call queuing
15
What is Call Queueing?
Do you offer Call Queueing?
I am unable to perform Call Queueing?
What are the charges for Call Queueing?
How to use Call Queueing?
See all 15 articles
Call Barging
9
What is Call Barging?
Do you offer Call Barging?
What are the charges for Call Barging?
What are the charges for Call Barging?
My plan doesn't have a Call Barging feature?
See all 9 articles
IVR (Interactive Voice Response)
4
INTRODUCTION TO IVR SYSTEM
How to set Multilingual IVR ?
Difference Between Multi–Level & Multi-Lingual IVR and What CallHippo has to Offer?
What is Multilevel IVR?
Call Planner
5
What is call planner?
How Call Planner helps your business?
DO I need to have a CRM integration to use Call Planner?
What are the available filters in Call Planner?
Where can I see scheduled calls?
GlobalConnect
4
Why do you need to use GlobalConnect?
How can I use GlobalConnect?
How does Global Connect work?
What is Global connect?
Reports and Analytics
3
How can I download the calling report of my team in detail?
Where can I see the notes in the web application?
What is Availability Report?
After Call Work
6
What is After-Call-Work, SMS and Mandatory Call Tagging?
How can I enable After Call Work feature?
What are the benefits of using After Call Work?
Can we set the After Call Work time limit for each agent?
Difference between On Call Notes and After Call Work
See all 6 articles
Auto-Switch
3
What is Auto-Switch feature?
How to enable Auto-Switch?
What is the difference between Auto Switch and Smart Switch?
Last called
13
Will I be able to see last call details for the particular number?
What is Last called by feature?
How do I know if there is a stable network connection while placing a call?
What does the red network symbol in Activity feed mean?
Will I be able to see if there was low network duting the call?
See all 13 articles
Holiday Routing
2
What is Holiday Routing?
How to set greeting message/voicemail for Holiday?
Power Dialer
9
How to use Power Dialer?
How to filter Power Dialer calls?
Can we run multiple campaigns in Power dialer?
What does ‘Minimum available agents’ mean in Power dialer?
How to add a Power dialer campaign?
See all 9 articles
IP whitelisting
1
What is IP Whitelisting?
App Blocking
2
What is App blocking?
How to enable or disable the module access?
Smart Switch
1
What is Smart Switch?
Sticky Agent
3
What is a Sticky Agent?
What are the different types of ‘Sticky Agent’ settings offered by CallHippo?
How to enable the ‘Sticky Agent’ feature?
Call Scribe
5
How much does call scribe cost and where can I find the transcription of the call?
What is Call Scribe?
How to allow call scribe feature for the recorded calls?
How can we check call scribe in CallHippo?
How to activate Call Scribe add-on feature for the recorded calls?
Call Feedback
0
Call Script
5
What is Call Script? How is Call Script useful?
From where can I delete the call scripts in CallHippo?
How to check the status of Call Scripts in your CallHippo account?
How to add call script?
How does Call Script functionality work?
Phone Numbers
Virtual Phone numbers
3
Why Do Some Phone Numbers Have An Address Requirement?
For Which Countries You Can Get Phone Numbers Instantly?
Number Activation Process
Number Portability
6
How much does it cost to port a number?
What is Number Porting?
How do I port a number to CallHippo?
Can I port my Google Voice number?
How long does it take to port a number at CallHippo?
See all 6 articles
Intelligent Analytics
Power dialer
1
How can I download a report of Power dialer call?
Call Report
2
What are the benefits of call reports for your company?
What is Call Report?
CallHippo App
CallHippo Android App
4
I am not able to receive calls on my android phone.
What happens if I receive a call on my personal number while I’m on CallHippo call from the mobile app?
I am not able to make and receive calls on my Android app.
How to download the CallHippo Android App?
CallHippo IOS App
1
I am not getting missed call notification in my iPhone app.
CallHippo Desktop App
2
Does CallHippo have a desktop application for Window?
How to force reload the CallHippo desktop app?
Dialer
1
CallHippo Dialer and it's functionalities
