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Explore How-To's and learn best practices from our knowledge base.
General
FAQ
336
What is CallHippo? Who we are and what we do?
How to allow Google Chrome to use your microphone?
How To Set Up Your Browser to Work With CallHippo?
How can you enable editable extension ?
What is amount wise blocking?
See all 336 articles
Getting Started
2
How to upload the address proof after I bought the number?
What are the different plans which I can opt from CallHippo?
Plans & Pricing
11
What are the inbound/outbound calling charges?
How can I update my billing information?
Do CallHippo make any refund in case the address proof is invalid or on address verification failure ?
How to add calling credit from the dashboard?
What is the cost of the number?
See all 11 articles
How CallHippo Works
9
How to buy a number?
How to add a user?
How to make calls from the browser?
How To Set Up Your Browser to Work With CallHippo?
I am not able to sign up using my email address, what could be the possible reasons?
See all 9 articles
CallHippo On GDPR
1
CallHippo on GDPR
Click to Call
1
Installing the CallHippo Click-to-Call chrome extension
Integrations
80
How to integrate CallHippo with a Custom Webhook?
How to configure my Groove integration with Callhippo?
How to configure my Zoho CRM Plus Integration?
How to integrate CallHippo with Zendesk?
How to integrate CallHippo with Freshdesk?
See all 80 articles
Dynamic Number Insertion (DNI)
4
Is there a separate cost for DNI feature?
Do i need a developer to use this feature for my website?
How do I set-up DNI for my website?
How can I enable DNI?
Stand Alone Dialer
3
How is the Standalone Dialer going to benefit me?
The dialer page is blank. How do I fix this?
What is CallHippo's Standalone Dialer and how to access it?
Partner Program
6
Who can become a CallHippo Reseller?
I am interested in the reseller program. How can I sign up as a Reseller?
Does CallHippo reseller levy a membership charge on its partners?
I want to refer customers but don’t wish to sign up for the reseller partner program?
What type of organizations are best suited to become CallHippo Reseller?
See all 6 articles
Troubleshooting
3
How to disable SIP ALG in netgear router?
How to clear Cache and Cookies in Chrome?
I am not able to make or receive calls from my iOS application. What are the troubleshooting steps?
Telephony Features
Call Transfer Features
10
I am not able to perform call transfer, what could be the possible reasons?
What are the charges for Call Transfer?
My plan doesn't have a Call Transfer calling?
Which plan includes Call Transfer calling?
How can users enable the call transfer feature?
See all 10 articles
Call Conference
9
What are the charges for Call Conferencing?
How to use Call Conferencing?
How to setup Call Conferencing?
My plan doesn't have a Call Conferencing feature?
How can users enable the call conferencing feature?
See all 9 articles
Call Forwarding
10
How to enable Call Forwarding?
What are the call forwarding charges and how does it work?
What is call forwarding and what are the charges associated?
How to enable smart call forwarding?
What is smart call forwarding?
See all 10 articles
Call Recording
7
How Call Recording Works?
How to disable call recordings?
How to check that whether call recording was paused during the call or not?
How admin can allocate rights to listen to call recordings?
What is Compliance Call Recording?
See all 7 articles
Voicemail
11
What is Voicemail Transcription and How to Activate it?
How to enable voicemail on your CallHippo number?
How to set an After Work Hours message?
How can I play the voicemail in a mobile application?
What is voicemail and how does it work?
See all 11 articles
Call Reminder
2
What is Call Reminder?
How can I re-schedule a call?
Media Matrics
1
What is Media Matrics?
Others
7
How to block unwanted Incoming Calls?
How to setup Welcome message?
How can I check incoming/outgoing SMS?
What are the charges for Call tracking insights?
How to upload Welcome message music?
See all 7 articles
Number Masking
3
What is Number masking?
How can I enable number masking?
Why is number masking important?
Call Tracking
2
How to activate Call tracking Insight add-ons feature?
What is Call Tracking and How does it work?
Business Phone Features
Call queuing
13
What is Call Queuing?
Do you offer Call Queueing?
I am unable to set-up call queue on my CallHippo number, what could be the possible reasons?
What are the charges for Call Queuing?
How to use Call Queueing?
See all 13 articles
Call Barging
6
What is Call Barging?
Do you offer Call Barging?
What are the charges for Call Barging?
What are the charges for Call Barging?
How can I enable the call barging feature?
See all 6 articles
IVR (Interactive Voice Response)
4
INTRODUCTION TO IVR SYSTEM
How to set Multilingual IVR ?
Difference Between Multi–Level & Multi-Lingual IVR and What CallHippo has to Offer?
What is Multilevel IVR?
Call Planner
4
What is call planner?
How Call Planner helps your business?
DO I need to have a CRM integration to use Call Planner?
Where can I see scheduled calls?
GlobalConnect
4
Why do you need to use GlobalConnect?
How can I use GlobalConnect?
How does Global Connect work?
What is Global connect?
Reports and Analytics
3
How can I download the calling report of my team in detail?
Where can I see the notes in the web application?
What is Availability Report?
After Call Work
5
What is After-Call-Work, SMS and Mandatory Call Tagging?
What are the benefits of using After Call Work?
Can we set the After Call Work time limit for each agent?
Difference between On Call Notes and After Call Work
What is Call Whisper?
Last called
4
Will I be able to see last call details for the particular number?
What is Last called by feature?
Can I set a default number for making calls?
How voicemail in e-mail works?
Holiday Routing
2
What is Holiday Routing?
How to set greeting message/voicemail for Holiday?
Power Dialer
10
What is Power Dialer and How to use Power Dialer?
How to filter Power Dialer calls?
Can we run multiple campaigns in Power dialer?
What does ‘Minimum available agents’ mean in Power dialer?
How to add a Power dialer campaign?
See all 10 articles
IP whitelisting
1
What is IP Whitelisting?
App Blocking
3
What is App blocking?
How to enable or disable the module access?
What is Access Module and How to use it
Smart Switch
1
What is Smart Switch?
Sticky Agent
3
What is a Sticky Agent?
What are the different types of ‘Sticky Agent’ settings offered by CallHippo?
How to enable the ‘Sticky Agent’ feature?
Call Scribe
5
How much does call scribe cost and where can I find the transcription of the call?
What is Call Scribe?
How to allow call scribe feature for the recorded calls?
How can we check call scribe in CallHippo?
How to activate Call Scribe add-on feature for the recorded calls?
Call Script
5
What is Call Script? How is Call Script useful?
From where can I delete the call scripts in CallHippo?
How to check the status of Call Scripts in your CallHippo account?
How to add call script?
How does Call Script functionality work?
Phone Numbers
Virtual Phone numbers
2
Why Do Some Phone Numbers Have An Address Requirement?
Number Activation Process
Number Portability
3
How much does it cost to port a number?
What is Number Porting?
What is number porting and how long does it take to port a number?
Intelligent Analytics
Power dialer
1
How can I download a report of Power dialer call?
Call Report
2
What are the benefits of call reports for your company?
What is Call Report?
CallHippo App
CallHippo Android App
4
I am not able to make/receive calls on my android phone
What happens if I receive a call on my personal number while I’m on CallHippo call from the mobile app?
I am not able to make and receive calls on my Android app.
How to download the CallHippo Android App?
CallHippo IOS App
1
I am not getting missed call notification in my iPhone app.
CallHippo Desktop App
1
Does CallHippo have a desktop application for Window?
