Call recording is a feature provided by CallHippo that allows businesses to automatically record phone conversations made through their virtual phone system. These recordings are stored securely and can be accessed later for various purposes.
Use Case Example:
Imagine a customer service team handling a complex product issue. If a customer claims that incorrect information was provided during a call, the team can refer back to the recording to verify what was said. This helps resolve the issue quickly and ensures accountability on both sides.
Step 1: Log in to your CallHippo Dashboard https://web.callhippo.com/dashboard
Step 2: Click on "Number and DID" on the left-hand side panel.
Step 3: In the dropdown, choose "Numbers".
Step 4: To enable a 'Call Recording' for a specific number, click on the blue gear icon next to that number.
Step 5: After selecting the number, find the "Custom Caller ID" option. Simply toggle the switch to enable it.
Step 5: If you want to allow the user to pause or resume recording, select the corresponding sub-option and toggle the button to the right-hand side to enable it.
Note: Only Owners, Admins, Dashboard Users, and Managers have permission to enable or disable this feature.
We hope this was helpful. If you still face any queries, please feel free to contact us at [email protected]