Browser: Google Chrome
1. CallHippo is compatible with all browsers. However, for the best experience and call quality, it’s important to ensure your browser is up to date and properly configured.
2. We recommend using the latest version of Google Chrome, as its WebRTC support is more advanced compared to other browsers. Firefox is the second-best option.
3. You can check if you’re running the latest version of Google Chrome using this link.
Please do the following to ensure that your permissions are enabled properly:
When you first log into CallHippo Dialer you must click Allow on every visit to the below prompt:
If you clicked Never Allow, don't worry! To fix this:
1. Click on the button pointed by the arrow in the screenshot below:
2. Allow these permissions:
You must then refresh your browser and click "Reload". In some cases, you may also need to log out of CallHippo and close the browser (all windows) and then re-open.
Extensions
Certain browser extensions can interfere with CallHippo’s functionality, affecting features like audio and causing the interface to behave unpredictably. Below is a list of extensions you should avoid when using CallHippo:
- Cisco WebEx
- Adblock Plus
- Ad Block
- HTTPS Everywhere
- Script Safe
- Flash block
- Disconnect
- DoNotTrackMe
- Ghostery
- WebRTC Network Limiter
Please ensure these extensions are not active on your browser. If you have them installed, follow these steps to remove an extension from Google Chrome:
1. Open Google Chrome and click on the menu.
2. Select More tools > Extensions.
3. Find the extension you want to remove and click Remove from Chrome.
4. Confirm by clicking Remove in the pop-up.
If you have any questions, feel free to email us at support@callhippo.com.