Step 1: Log in to your CallHippo Dashboard https://web.callhippo.com/dashboard
Step 2: Click on "Number and DID" in the left-hand side panel.
Step 3: Under the “Number and DID” click on "Numbers"
Step 4: You will be able to see the page with Active Phone Number details. Select the blue coloured settings button under the Action tab for the Phone Number you want to Allocate. This will open the Number Settings page.
Step 5: On the number settings page, click on "Allocate Users/Teams" as shown in the screenshot.
Step 6: Select the user name to allocate the number.
Step 7: You will receive a pop up to confirm the allocation of users to the particular number. Click “Yes” to confirm.
Step 8: You will be able to see that selected number is allocated to the highlighted users.
Q1: Can I assign multiple numbers to a single agent in CallHippo?
A: Yes, CallHippo allows you to assign multiple numbers to a single agent by following the same steps as mentioned above.
Q2: Is there a specific user management section for assigning numbers in CallHippo?
A: Yes, there is a user management section where you can add, edit, and allocate phone numbers to specific agents. Follow the steps from “Allocate Users/Teams” as mentioned above.
We hope this was helpful!
For any queries, please contact us at [email protected]