Holiday routing helps you manage your non-working days. If there is an upcoming festival on the anvil or any of your agents is on leave, you can set a customized holiday for your users or teams. The respective user/team won’t receive any calls on that day. 

How can we set holidays?

The steps are really simple –

  1. Login to web.callhippo.com (https://web.callhippo.com/#!/login)

  2. Go to Settings > Holidays > Click on Add Holiday




C:\Users\Appit Simple\Downloads\Subscribe Callhippo.com 2020-05-21 17-46-04.png



  1. A pop-up box will appear as shown,



     4. Give  a name > Select the date > Press OK


C:\Users\Appit Simple\Downloads\Subscribe Callhippo.com 2020-05-21 17-51-00.png

  1. Allocate to 

  • Everyone – If none of the agents are working

  • Team – If any of your team is not working

  • User – If specific agents are not working

C:\Users\Appit Simple\Downloads\Holiday allocation 1.png


C:\Users\Appit Simple\Downloads\Holiday Allocation 2.png

  1. Press on SAVE Button

  2. The intended holiday will be added. You can also edit or delete a holiday.

    C:\Users\Appit Simple\Downloads\Holiday final.png



In case of any query, feel free to contact us at support@callhippo.com .