CallHippo

Call queuing 13

• What is Call Queuing?
• Do you offer Call Queueing?
• I am unable to set-up call queue on my CallHippo number, what could be the possible reasons?
• What are the charges for Call Queuing?
• How to use Call Queueing?

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Call Barging 6

• What is Call Barging?
• Do you offer Call Barging?
• What are the charges for Call Barging?
• What are the charges for Call Barging?
• How can I enable the call barging feature?

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IVR (Interactive Voice Response) 4

• INTRODUCTION TO IVR SYSTEM
• How to set Multilingual IVR ?
• Difference Between Multi–Level & Multi-Lingual IVR and What CallHippo has to Offer?
• What is Multilevel IVR?

Call Planner 4

• What is call planner?
• How Call Planner helps your business?
• DO I need to have a CRM integration to use Call Planner?
• Where can I see scheduled calls?

GlobalConnect 4

• Why do you need to use GlobalConnect?
• How can I use GlobalConnect?
• How does Global Connect work?
• What is Global connect?

Reports and Analytics 3

• How can I download the calling report of my team in detail?
• Where can I see the notes in the web application?
• What is Availability Report?

After Call Work 5

• What is After-Call-Work, SMS and Mandatory Call Tagging?
• What are the benefits of using After Call Work?
• Can we set the After Call Work time limit for each agent?
• Difference between On Call Notes and After Call Work
• What is Call Whisper?

Last called 4

• Will I be able to see last call details for the particular number?
• What is Last called by feature?
• Can I set a default number for making calls?
• How voicemail in e-mail works?

Holiday Routing 2

• What is Holiday Routing?
• How to set greeting message/voicemail for Holiday?

Power Dialer 10

• What is Power Dialer and How to use Power Dialer?
• How to filter Power Dialer calls?
• Can we run multiple campaigns in Power dialer?
• What does ‘Minimum available agents’ mean in Power dialer?
• How to add a Power dialer campaign?

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IP whitelisting 1

• What is IP Whitelisting?

App Blocking 3

• What is App blocking?
• How to enable or disable the module access?
• What is Access Module and How to use it

Smart Switch 1

• What is Smart Switch?

Sticky Agent 3

• What is a Sticky Agent?
• What are the different types of ‘Sticky Agent’ settings offered by CallHippo?
• How to enable the ‘Sticky Agent’ feature?

Call Scribe 5

• How much does call scribe cost and where can I find the transcription of the call?
• What is Call Scribe?
• How to allow call scribe feature for the recorded calls?
• How can we check call scribe in CallHippo?
• How to activate Call Scribe add-on feature for the recorded calls?

Call Script 5

• What is Call Script? How is Call Script useful?
• From where can I delete the call scripts in CallHippo?
• How to check the status of Call Scripts in your CallHippo account?
• How to add call script?
• How does Call Script functionality work?