Steps to perform Shopify Integration in CallHippo:
Step 1: Log in to your Shopify Account.
Step 2: Enter the email and password credentials to login your shopify account.
Step 3: Go to the Apps and then click on App and sales channel settings.
Step 4: Next click on the Develop apps button.
Step 5: Next select the App if it has already been created. Else click on Create an app in order to create an app. Else skip to Step 7.
Step 6: Now give a name to an app and again create on create app and an app will be created successfully.
Step 7: Now one needs to Install the App. Make sure that in order to install any App, one needs to configure Admin API scopes or Review configuration.
Step 8: Select all the necessary scopes and click on save button.
Step 9: Now Install the app.
Step 10: Go to the settings > Development > App Development > API credentials. And copy the Admin API Access Token and store name.
Note: You can also modify your Admin API Access Token, under configuration.
Login to CallHippo
Step 1: Log in to your CallHippo account.
Step 2: Go to the left sidebar menu of your dashboard and click on Integrations.
Step 3: Select Shopify and click on Connect.
Step 4: A pop-up will appear, where you need to enter your Admin API Access Token and Shopify store name.
Step 5: After entering credentials, click on the Connect Now button and you will be redirected to the Callhippo integration page.
Step 6: If a call has been made on the Shopify contact from the Callhippo dialer then the call activity should be reflected in the particular contact.
Shopify Dashboard > Customers > Click on the customer’s contact > Notes.
Note: On Click-to-call/SMS, the contact will be synced with the CallHippo contacts.
Step 7 - Similarly, If an SMS has been sent/received on the Shopify contact from the Callhippo dialer then the SMS activity should be reflected in the particular contact.
Shopify Dashboard -> Customers -> Click on the customer’s contact -> Note.
Step 8: Call through the click-to-call extension.
Shopify Dashboard > Customers > Click on the customer’s contact.
Enable Click to Call: Install the CallHippo Click-to-Call Chrome extension from the below link:
https://chrome.google.com/webstore/detail/callhippo-virtual-phone-s/gbiddodjfedcfaomleolekbgkidagkci
