SMS (Short Message Service) and MMS (Multimedia Messaging Service) are essential tools in modern business communication, enabling organizations to engage with customers efficiently. CallHippo integrates these functionalities into its platform, offering businesses a seamless way to manage messaging alongside voice communications.

Understanding SMS and MMS

  • SMS: Allows the transmission of text messages up to 160 characters.

  • MMS: Extends the capabilities of SMS by supporting multimedia content, such as images, videos, and audio files, enabling richer communication experiences.

How can I check incoming and outgoing SMS?


Step 1: Log into your CallHippo Dialer: https://dialer.callhippo.com/dial#/


Step 2: Click on the three horizontal lines and go to SMS/MMS section.



Step 3: Click on the SMS/MMS option. You will see two sections: SMS/MMS and Template.

To view received messages, click on the SMS thread to open the conversation and respond.


Step 4: You can click on the (+) Message Icon to compose a new SMS/MMS for your customer and send it from your respective number.


Common Questions About SMS/MMS on CallHippo




Where can I see the SMS cost and status in the dashboard?

 To view SMS costs and statuses:

  • Access 'SMS/MMS logs': From your dashboard, click on 'SMS/MMS logs' in the left menu. Filter messages: Use the filter icon at the top right to sort messages by date range or status.

  • Does CallHippo support bulk SMS/MMS?

    No, CallHippo allows users to send bulk SMS and MMS.

Can I integrate SMS/MMS with other tools?

 CallHippo offers integrations with various CRM and business tools, enabling synchronization of messaging functionalities with your existing workflows.

What are the benefits of using SMS/MMS in business communication?

 Incorporating SMS and MMS into your communication strategy offers:

  • Immediate Delivery: Messages are delivered instantly, ensuring timely communication.

  • High Open Rates: Text messages typically have higher open rates compared to emails.

  • Rich Content Sharing: MMS allows the sharing of multimedia content, enhancing engagement.

  • Cost-Effectiveness: SMS/MMS are generally more affordable than other communication channels.