Setting up a holiday-specific greeting or voicemail in CallHippo ensures that your callers receive appropriate messages during holidays or office closures.
Use Case for Holiday Greetings/Voicemails:
Implementing holiday greetings is essential for maintaining professional communication standards. It informs clients and partners about your holiday schedule, sets expectations for response times, and can provide alternative contact methods or emergency support details. This proactive approach enhances customer satisfaction and trust.
Follow these steps to configure your holiday greetings:
Step 1: Log In to Your CallHippo Dashboard
Access your account by visiting web.callhippo.com and entering your credentials.
Step 2: Navigate to Holiday Settings
Click on the 'Settings' option in the left-hand menu.
Select 'Holidays' from the dropdown menu.
Step 3: Add a Holiday
Click on the 'Add Holiday' button.
Enter the Name and Date of the holiday.
Click 'Save' to add the holiday to your list.
Step 4: Enable Holiday Message
After adding the holiday, locate the 'Holiday Message' toggle switch next to the holiday entry.
Toggle it to the 'On' position to enable the holiday message feature.
Step 5: Configure the Greeting or Voicemail Message
Click on the 'Edit' button associated with the holiday.
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Choose between 'Greeting' or 'Voicemail':
Greeting: Plays a message informing callers about the holiday and any relevant information.
Voicemail: Allows callers to leave a message after hearing the holiday announcement.
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To set the message:
Upload an Audio File: Click on 'Upload' and select an MP3 or WAV file from your computer.
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Text-to-Speech: Enter the desired message in the text box provided.
Select the Language and Voice (Male/Female) preferences.
Step 6: Save Your Settings
After configuring the message, click 'Save' to apply the changes.
By following these steps, CallHippo will automatically play your customized holiday greeting or voicemail to callers on the specified dates.
Frequently Asked Questions:
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Can I set different messages for different holidays?
Yes, CallHippo allows you to customize messages for each holiday by adding them individually in the Holiday settings.
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Is it possible to schedule holiday messages in advance?
Absolutely, you can add holidays and set their respective messages ahead of time, and they will activate on the specified dates.
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What formats are supported for uploaded audio messages?
CallHippo supports MP3 and WAV formats for audio messages.
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Can I preview the holiday greeting before it goes live?
Yes, after setting up the message, you can preview it.
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Will the holiday greeting automatically deactivate after the holiday?
Yes, the system will revert to your regular settings once the holiday period is over.