App Blocking in CallHippo
App Blocking is a feature within the CallHippo platform that enables the admin to control and restrict user access to specific applications and functionalities. This includes the web dialer, mobile app, desktop app, and SMS services. By utilizing App Blocking, organizations can ensure that only authorized personnel have access to certain tools, thereby enhancing security and operational efficiency.
Why Use App Blocking?
Enhanced Security: Restricting access to specific applications minimizes the risk of unauthorized use and potential data breaches.
Operational Control: Administrators can manage which team members have access to various communication tools, ensuring that only trained or designated staff utilize certain features.
Resource Management: Limiting access to specific apps helps in managing resource allocation effectively, ensuring that tools are used appropriately and by the right personnel.
App Blocking lets you enable or disable user access to the web dialer, mobile app, desktop app, or SMS.
Only the owner user can manage this feature. You can choose which apps your users can access.
Steps to enable App Blocking:
Step 1 Log in to your CallHippo account at web.callhippo.com
Step 2 Navigate to Settings option on the left hand side of the dashboard and Click on Access Module.
Step 3: Toggle the button ON/OFF to enable or disable access or any application for your user.
Hope this helps! For any queries, reach us at [email protected].
Frequently Asked Questions (FAQs):
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Who can modify the App Blocking settings in CallHippo?
Only the account owner or users with administrative rights have the authority to enable or disable App Blocking features.
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Can I restrict access to only the mobile app while allowing access to the web and desktop applications?
Yes, the Access Module allows you to selectively enable or disable access to specific applications, including the web dialer, mobile app, desktop app, and SMS services.
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Will disabling access to the SMS service affect all users in my organization?
Yes, toggling off the SMS service will restrict access for all users unless specified otherwise in individual user settings.
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Is it possible to schedule App Blocking settings to activate at specific times?
Currently, CallHippo does not support scheduling for App Blocking settings; changes must be made manually as needed.
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How can I verify which users have access to specific applications after configuring App Blocking?
Agent will get the block message if they try to login via any of the block application.