The Access Module in CallHippo is a centralized control panel available exclusively to the Owner of the account. It empowers the Owner to define which features, modules, and devices users can access across the entire platform.

Settings configured in the Access Module apply account-wide and take precedence over any individual user’s role-based permissions. No other user—whether Admin, Manager, or Agent—can change or override these settings for themselves. Whatever the Owner sets is enforced uniformly across the account.

This feature is especially valuable for enhancing security, enforcing company policies, and ensuring operational consistency across teams.

Where to find the Access Module feature in the dashboard?


1. Log in to your CallHippo dashboard.


2. Click on the "Settings" option at the top of the dashboard.




3. Scroll down in the options list on the left side of the dashboard, and click on the ‘Access Module’ option.



The Access Module consists of three key sections:

1. Device Access
Controls which platforms users are allowed to use to access CallHippo.

Available options:

  • Desktop App

  • Mobile App

  • Web Dialer

  • Web App (CallHippo dashboard)

Disabling access to any of these will completely block all users from using that specific platform, and no user can re-enable access for themselves.



2. Module Access:
Determines whether users can access core CallHippo modules.

Available options:

  • Credit – View and manage calling credits

  • Leaderboard – Access internal performance rankings

  • SMS – Send and receive text messages

These permissions are controlled solely by the Owner. If disabled here, no user, including Admins and Managers, can access the module.


3. Feature Rights

Defines access to specific call-handling features and tools.

Available options:

  • After Call Work – Post-call actions like tagging and notes

  • Auto Answer – Automatically answers incoming calls

  • Last Call Details – View recent call history

  • Allow Sub-users to Block the Number – Let's non-admins block numbers

  • Extension Calling – Enables internal extension-based calls

  • Shift Management – Controls access to shift-based availability settings

  • Import Contact Rights – You can specify which user roles have access and which do not.

  • Auto Dialer Rights – You can specify which user roles have access and which do not.

Note: The "WhatsApp Service Rights" option is deprecated and has no impact on user access.

Again, only the Owner can grant or restrict these rights, and other users cannot modify them even for their account.


How the Access Module Works

  • Settings apply globally to the entire account.

  • Only the Owner has permission to make changes in the Access Module.

  • If a device, module, or feature is disabled, it is inaccessible to all users, regardless of their role.

  • If a feature is enabled, access is still limited to roles specified within the settings (e.g., only Managers or Supervisors can use the Auto Dialer, if defined that way).

  • Sub-users cannot customize or bypass these restrictions. They will only see or use what the Owner has permitted.

This structure ensures that the Owner has final and exclusive authority over platform accessibility, while Admins and Managers operate within the boundaries defined by these settings.

Use Case Example

A company wants to tighten platform access for better data security:

The Owner:

  • Disables Mobile App access to enforce usage only on secure office desktops.

  • Disables Credit access so agents can't view the balance.

  • Grant Auto Dialer access only to Managers and Supervisors.

This setup ensures that:

  • Agents use only the tools necessary for their role.

  • Sensitive modules are protected.

  • No one can alter access rights except the Owner.


Frequently asked questions:


If you are the owner of the CallHippo account:

Q: If I disable a feature in the Access Module, can Admins or Managers re-enable it for themselves?
A: No, only you, as the Owner, have the authority to change Access Module settings. Any restriction you set applies account-wide and cannot be overridden by other roles.

Q: I want to limit CallHippo access to just the Web App. How do I do that?
A: Go to the “Device Access” section in the Access Module and disable the Desktop App, Mobile App, and Web Dialer. This will restrict users to the Web App only.

Q: How can I ensure that only certain roles can import contacts into the system?
A: Use the “Import Contact Rights” setting under “Feature Rights” to specify which roles are allowed to import contacts. All others will be restricted.

Q: What happens if I disable the Credit module for everyone?
A: When you disable “Credit” in the “Module Access” section, no users—including Admins—can view or manage calling credits. Only you will retain full visibility.

Q: Is there any way for users to bypass the restrictions I’ve set in the Access Module?
A: No. Once you set restrictions in the Access Module, they are enforced across the entire account and cannot be bypassed or edited by any other user role.

Q: I want to restrict access temporarily. Can I make changes to the Access Module anytime?
A: Yes, you can update settings in the Access Module at any time. Changes take effect immediately and apply to all users as per your defined access rules.

Q: If I re-enable a module or feature, will users regain access automatically?
A: Yes. Once you enable a module or feature and assign it to the appropriate roles, those users will immediately regain access without needing to refresh permissions.

Q: I’m trying to stop my agents from using the Mobile App, but I can’t find where to do that. Is there a way to restrict access by device?
A: Yes, you can manage which platforms users can access, including disabling the Mobile App, through the Access Module. It’s available only to you as the Owner under Settings > Access Module > Device Access.

Q: I don’t want my team to see the Credit balance anymore. Is there a setting to hide it?
A: You can control that using the Access Module. Under the “Module Access” section, you can disable the Credit module entirely, and it will be hidden from all users regardless of their role.

Q: Can I prevent agents from blocking numbers on their own?
A: Yes, you can disable that option in the Access Module under “Feature Rights” by toggling off “Allow Sub-users to Block the Number.”

Q: I want to temporarily disable SMS for the entire team. Is there a central way to do that?
A: You can do that using the Access Module. Just go to “Module Access” and disable SMS. It will be removed from everyone's dashboard immediately.

Q: I’d like to restrict CallHippo usage only to the office desktop environment. How do I make sure no one logs in via the Desktop or Mobile App?
A: In the Access Module, go to “Device Access” and disable access to the Web App, Web Dialer, and Mobile App. That will restrict all users to desktop-only access.

Q: My agents say they can't see Shift Management. I thought it was available—how do I enable it?
A: Check the Access Module under “Feature Rights.” If Shift Management is disabled or not assigned to their role, it won’t be visible to them.

Q: What exactly is the Web App in CallHippo?
A: The Web App refers to the CallHippo dashboard you access through your browser. It’s the main interface where users can manage calls, view analytics, access settings, and use other features—without needing to download any application.

Q: I only want my agents to use the CallHippo dialer and not access the full dashboard. How can I restrict them from using the Web App?
A: You can do this using the Access Module. Go to the “Device Access” section and disable the Web App option. Then make sure Web Dialer remains enabled. This will allow agents to use only the dialer without access to the full dashboard.

If you are the sub-user of the CallHippo account:

Q: Why am I unable to see the Calling Credits, which were previously visible to me?
A: If the Credit module is missing from your view, the Owner may have disabled it for all users through the Access Module. This is a global setting and can only be changed by the Owner.

Q: Why can't I access the Mobile App even though I installed it correctly?
A: If you're seeing an access error when using the Mobile App, it's likely because the Owner has restricted access to it through the Access Module. You’ll see a prompt saying you don’t have permission—please reach out to your admin for clarification.

Q: My teammate can use Shift Management but I can’t. Is there something wrong with my account?
A: Your access may be limited by role-based restrictions in the Access Module. If you click on Shift Management and see a “permission denied” message, it’s because the Owner hasn’t enabled it for your role. Please speak with your admin.

Q: I am unable to log in to my CallHippo dashboard due to the error saying I don’t have permission. What’s causing this?
A: This likely means that the Owner has disabled Web App access for your role using the Access Module. While the login page is still available, access is blocked at the account level. Please contact your admin or account Owner to confirm your permissions.

Q: Last Call Details are not visible now, even though I could see them earlier. What happened?
A: If you're seeing a “You do not have access” message when trying to view Last Call Details, it's because this feature has been disabled for your role by the Owner in the Access Module. Please reach out to your admin for access clarification.

Q: I am unable to access the Power Dialer and campaign options, even though they appear on my screen.
A: These features may still be visible in your dashboard, but if they now show an error or access restriction message, it's because the Owner has removed access for your role through the Access Module. Only the Owner can re-enable it—please contact your admin.

Q: If I disable Web App access, will the Dashboard User be able to log in to their dashboard?
A: Yes, Dashboard Users will still be able to log in to their dashboard even if Web App access is disabled in the Access Module.

Additional Questions:

Q: Who can modify the App Blocking settings in CallHippo?

A: Only the account owner or users with administrative rights have the authority to enable or disable App Blocking features.


Q: Can I restrict access to only the mobile app while allowing access to the web and desktop applications?

A: Yes, the Access Module allows you to selectively enable or disable access to specific applications, including the web dialer, mobile app, desktop app, and SMS services.


Q: Will disabling access to the SMS service affect all users in my organization?

A: Yes, toggling off the SMS service will restrict access for all users unless specified otherwise in individual user settings.


Q: Is it possible to schedule App Blocking settings to activate at specific times?

A: Currently, CallHippo does not support scheduling for App Blocking settings; changes must be made manually as needed.


Q: How can I verify which users have access to specific applications after configuring App Blocking?

A: Agent will get the block message if they try to log in via any of the blocked applications.



I hope this helps. If you still face any queries, please feel free to reach out at [email protected]