Smart Switch is an advanced feature in CallHippo's virtual phone system that ensures uninterrupted, high-quality calls by allowing users to seamlessly switch between telephony providers. If your default provider experiences connectivity or call quality issues, Smart Switch automatically shifts your calls to an alternative provider, ensuring optimal performance.
Benefits of Using Smart Switch:
Efficient Call Routing: Streamline call distribution, ensuring each call reaches the right destination without delay, maximizing productivity, and minimizing customer wait times.
Enhanced Customer Experience: Provide seamless, immediate connections to the appropriate representative, leaving a positive impression on every interaction.
Customizable Call Flows: Tailor call routing rules to suit your unique business needs, ensuring calls are directed according to your preferences.
Time-Sensitive Routing: Prioritize urgent calls with time-sensitive routing capabilities, ensuring critical matters are promptly addressed by the appropriate team member.
Real-Time Adaptability: Constantly adapt to changing conditions, ensuring optimal call routing even in dynamic business environments.
CallHippo utilizes multiple providers to enhance call quality and delivery.
If you experience audio distortion or call failures, you can switch providers for a better connection.