1. Log in to your CallHippo web account at web.callhippo.com
2. Go to the Call Logs/Recordings section on the left panel
3. Click the filter icon.
3. In the Auto Dialer filter, select’ Only Auto Dialer’ and select APPLY.
Voila! Your records will now be updated with logs of calls made exclusively through the Auto Dialer!
Questions?
🔹 Can I download call logs for a specific agent or campaign?
Yes, you can do so by filtering by agent, campaign, date, or call status before exporting logs.
🔹 What details are included in the call logs?
Call logs typically include call duration, timestamps, call status (answered, missed, failed), agent details, and disposition status.
Use Cases:
Performance Analysis: Evaluate agent productivity and call success rates.
Compliance & Auditing: Maintain call records for regulatory or legal requirements.
Issue Resolution: Investigate call failures or dropped calls for troubleshooting.
Campaign Optimization: Assess call outcomes to improve future dialing strategies.