An After Work Hours message is played when an agent or phone number is unavailable outside of designated business hours ensuring that customers receive a professional response even when your business is closed.
Why Set an After Work Hours Message?
Professionalism & Customer Trust
Avoids leaving customers with unanswered calls.
Gives a professional impression even outside business hours.
Better Customer Experience
Provides clear information on business hours and callback expectations.
Offers self-service options (e.g., directing them to FAQs or a website).
Compliance & Call Handling Efficiency
Helps businesses adhere to business hour policies without missing customer interactions.
Reduces agent workload outside operational hours.
To set up an After Work Hours message, follow these steps:
Log in to your CallHippo account at web.callhippo.com.
Click on Numbers and DID > Numbers’ tab.
Open the settings of the number on which you want to perform this action.
Under ‘Number Settings’, navigate to ‘Business Hours’ and select ‘Custom’ to access the After Work Hours message settings.
Choose between setting up a voicemail or adding a greeting message.
If you select ‘Text’, enter the message you want to play.
If you select ‘Music’, upload an MP3 or WAV file, or choose to play an audio file.
Business Use Cases for After Work Hours Messages
Customer Support Centers
Plays a message guiding customers to email support, a help center, or chatbot services.
Sales & Lead Generation
Encourages potential customers to leave their details for a follow-up.
Healthcare & Emergency Services
Provides an emergency contact option or redirects callers to 24/7 assistance if available.
Retail & E-Commerce
Directs customers to self-service options like order tracking links.
Financial & Legal Services
Informs clients about office hours and expected response times for queries.
FAQs on After Work Hours Messages
1. Can I customize my After Work Hours message for different numbers?
✔ Yes, CallHippo allows you to set different messages for different numbers based on department or purpose.
2. Can I set up different messages for holidays?
✔ Yes, you can customize messages separately for public holidays and non-working hours.
3. Can the After Work Hours message include alternate contact options?
✔ Yes, you can provide an alternate number, email, or direct customers to a self-service portal.
4. What happens if a customer leaves a voicemail?
✔ The voicemail is recorded and stored in your CallHippo dashboard for review and follow-up.
5. Can I change the After Work Hours message anytime?
✔ Yes, you can update or replace the message whenever needed through the CallHippo dashboard.
6. Will the message play for every incoming call after hours?
✔ Yes, once set, the message will automatically play for all calls outside your business hours.
By setting up an After Work Hours message, businesses can maintain consistent communication, enhance customer satisfaction, and ensure no query goes unheard.