Call Scribe is the process of converting spoken conversations from phone calls into written text. This allows businesses to review, analyze, and store call records for future reference. It helps improve customer service, track important details, and ensure compliance with company policies.
Call Scribe is priced at $15 per user and can be accessed in the Call Logs/Recording section.
Here are the steps:
Open web.callhippo.com
Click on ‘Call Logs/Recording’ to see your call logs. Click on the icon denoted as ‘i’.
Scroll down to read the call transcript for that particular call.
Benefits of Call Scribe
Improves Customer Service
Helps agents review past conversations to resolve issues efficiently.
Ensures accurate follow-ups by capturing key details from calls.
Enhances Compliance & Quality Assurance
Provides a written record to meet regulatory requirements.
Enables managers to monitor and assess agent performance.
Saves Time & Reduces Errors
Eliminates the need for manual note-taking.
Ensures no critical information is lost during a call.
Boosts Sales & Lead Management
Allows sales teams to revisit important customer interactions.
Helps identify buying signals and customer pain points.
Facilitates Training & Coaching
Provides real call transcripts for agent training and skill improvement.
Helps identify common customer objections and refine sales pitches.
Business Use Cases for Call Scribe
Customer Support & Helpdesks
Records conversations to ensure accurate issue resolution.
Helps support teams analyze customer queries and improve responses.
Sales & Lead Tracking
Captures call interactions for better follow-ups and deal closures.
Identifies customer needs and pain points for personalized selling.
Legal & Compliance
Maintains documented records of customer interactions to meet industry regulations.
Provides evidence in case of disputes or legal matters.
Finance & Banking
Ensures compliance with financial guidelines by maintaining accurate call records.
Helps in verifying customer requests for sensitive transactions.
Healthcare & Teleconsultation
Stores patient-doctor conversations for reference and compliance.
Ensures medical advice given over calls is accurately documented.
Recruitment & HR
Helps recruiters track interview conversations for better candidate evaluation.
Stores discussions for internal documentation and policy adherence.
FAQs:
1. Where can I access my call transcripts?
✔ You can find call transcripts under the Call Logs/Recording section in the CallHippo dashboard.
2. Does Call Scribe support multiple languages?
✔ Currently, Call Scribe supports only English
3. Can I download or export the call transcripts?
✔ Yes, transcripts can be exported for internal documentation or compliance purposes.
4. Is there a limit on the number of transcripts stored?
✔ CallHippo provides storage based on your plan—check your subscription details for limits.
5. How accurate is the transcription?
✔ The accuracy depends on call clarity, background noise, and accents, but Call Scribe provides high-quality transcriptions.
6. Will Call Scribe transcribe every call automatically?
✔ Yes, once enabled, it automatically transcribes all recorded calls.
7. Does Call Scribe work for both inbound and outbound calls?
✔ Yes, it transcribes both inbound and outbound calls seamlessly.
By using Call Scribe, businesses can enhance productivity, improve service quality, and ensure compliance, making it an essential tool for modern communication management.