Multi-Level IVR: It means there will be another IVR in addition to the first level IVR. This is aimed at resolving most of the customer queries on IVR itself before the call reaches the call center agent or executive.
Multi –Lingual IVR: It means you can play your IVR message in different languages in the voice of male or female and if your business is for a particular country then you can set up Multi-Lingual IVR in native language of that country so that your customers can better understand the message in their own language.
We only offer Multi-Lingual IVR. Click here to know.
Hope this helps!
For further queries, please contact us at support@callhippo.com