What is Call Conference and how does it work?


Call Conference is a telecom feature that allows multiple participants to join a single phone call simultaneously. This feature is commonly used for meetings, discussions, or collaborative conversations involving more than two people.


Call conferencing is ideal for businesses seeking efficient communication among team members, clients, or stakeholders, regardless of their location.


Benefits:

  1. Collaboration: Brings multiple participants together.

  2. Time-Saving: Combines discussions into one call.

  3. Clear Communication: Ensures everyone is informed.

  4. Easy Management: Hosts can control the call.

  5. Recording: Allows for review of discussions later.



Below are the steps to perform call conferencing through the CallHippo dialer:


Step 1: Go to CallHippo’s dialer - https://dialer.callhippo.com/dial and initiate a call.


Step 2: Click on Transfer/Add Call button




Step 3: You will be redirected to a new window where you will get three options to do the call conferencing with:

  • Sub-User: You can do call conferencing with a sub-user associated with your CallHippo account.

  • Contacts: You can do call conferencing with the contacts stored in your CallHippo account, or manually add a number for the same.

  • Teams: Likewise, you can do call conferencing with the teams set up within your CallHippo account.




Step 4: After selecting your desired option, such as a contact from your CallHippo account, you'll see the numbers/team members/teams to include in the call:



Step 5: Click on Transfer Now. The following screen will appear when initiating the call to the dialed person.




Step 6: Click on MERGE CALL. Once the call is merged, the below screen will appear:



Voila! You are now in a conference call with two participants. You can add more people by clicking the + icon.


Questions?

  • How many participants can join a call?
    5

  • What are the charges for Call Conferencing?
    There are no separate charges for the call conferencing feature, it is an in-built feature available under the Platinum Plan in the Call Center Solution category.

  • Can I record a conference call?
    Call recording is by default enabled in the plan that offers this feature.



Business Use Cases of Call Conferencing

1. Sales & Client Meetings
 Conduct sales pitches with multiple stakeholders from different locations.
 Host demo calls or product walkthroughs with decision-makers.

2. Customer Support & Issue Resolution
 Include technical experts in a support call to resolve customer issues faster.
 Enable supervisors to join live support calls for escalations.

3. Vendor & Partner Collaboration
 Bring suppliers, vendors, and partners into a single call for negotiations.
 Discuss logistics, contracts, or joint ventures in real-time.

4. Recruitment & Interviews
 Conduct panel interviews with HR, department heads, and candidates.
 Enable remote hiring teams to collaborate during discussions.

5. Crisis Management & Emergency Communication
 Quickly coordinate with teams during an urgent situation.
 Gather key stakeholders for immediate decision-making.

🔧 Troubleshooting Common Call Conference Issues

1. Unable to Initiate a Conference Call

✔ Ensure your plan includes the conference calling feature (Platinum Plan required).
 ✔ Check if all participants are using valid phone numbers.
 ✔ Verify that the call transfer/add call button is working.

2. Participants Unable to Join the Call

✔ Ensure they have network coverage or a stable internet connection.
 ✔ Check if they have any call restrictions (such as DND settings).
 ✔ Confirm the maximum participant limit (5 users per call).

3. Poor Call Quality or Dropped Calls

✔ Ensure a stable, high-speed internet connection (Wi-Fi or wired preferred).
 ✔ Reduce background noise or interference from third-party apps.
 ✔ Try switching to another browser or device.



4. Call Merge Button Not Working

✔ Refresh the CallHippo dialer and try again.
 ✔ Make sure Microphone and Call Permissions are enabled.
 ✔ Restart the browser and clear cache/cookies.

5. Call Recording Not Available

✔ Check if the call recording feature is enabled in the settings.
 ✔ Ensure you are using a plan that includes call recording.
 ✔ Contact support if recordings are not appearing in your account.