Call Whisper is a live call coaching feature in CallHippo that lets managers quietly guide agents during an active customer call—without the customer hearing a thing.
Supervisors can join calls silently and speak only to the agent, making it perfect for real-time support, training, and intervention—without disrupting the customer experience.
How Call Whisper Works
Silent Join: No alerts for agents or customers
Agent-Only Voice: Only the agent hears the guidance
Live Coaching: Help agents handle calls confidently in real time
Who Can Use a Call Whisper?
Owner
Admin
Manager (for reporting agents)
Supervisor (for reporting agents)
Why Use Call Whisper?
Coach agents live without interrupting calls
Improve customer handling & objection management
Speed up training and onboarding
Increase first-call resolution
Boost sales conversions with expert guidance
Real-Life Use Cases
A sales manager helps an agent overcome pricing objections during a live call
A supervisor guides a support agent through a complex customer issue in real time
Important Note
Call Whisper works only for manual calls
It is not supported on auto-dialer calls
How to Use Call Whisper in CallHippo
To use the Call Whisper feature, follow these steps:
- Log in to your CallHippo Dashboard.
- Navigate to the “Live Calls” section.
3. View the list of active, ongoing manual calls.
4. Click the “Call Whisper” button next to the desired live call.
5. Ensure your CallHippo dialer is open. You will receive an incoming call on your dialer.
6. Answer the call to join in whisper mode. Your voice will only be audible to the agent.
How to Enable Call Whisper
No manual activation is required.
Call Whisper is available in limited plans. Please visit the CallHippo Pricing Page to check eligibility and plan details.
Are There Any Extra Charges?
No. Call Whisper is included in the supported plans and does not incur any additional charges.
Troubleshooting: Why You May Not Be Able to Use Call Whisper
Here are some common reasons:
Plan Restrictions: Call Whisper is available only in specific plans. Please check your plan's eligibility on the Pricing Page.
Indian Number Limitation: Call Whisper is not supported for calls made using CallHippo-provided Indian numbers due to telecom regulations.
User Role Requirements: Sub-users must be assigned a supported role (Owner, Admin, Manager, Supervisor) to access this feature. Simply having Live Calls access is not sufficient.
In Summary:
Call Whisper is a discreet and highly effective tool to coach agents in real time, without the customer ever knowing. By silently joining active calls and speaking only to the agent, you can provide support exactly when it’s needed, without interrupting the flow of the conversation. If your plan supports it, take full advantage of this live coaching tool to boost your team’s confidence, skills, and overall call quality.
Frequently asked questions:
Q: Can I coach agents live during their calls without the customer knowing?
A: Yes. With Call Whisper, you can speak to the agent without the customer hearing you. It’s perfect for coaching during live calls.
Q: How do I use Call Whisper?
A: Go to the “Live Calls” section on the dashboard, find a manual call, and click “Call Whisper.” You’ll receive a call on your web dialer—answer to start whispering.
Q: Will the customer hear me when I whisper?
A: No. Only the agent can hear you. The customer won’t be aware that another user has joined the call.
Q: Can I use Call Whisper from my phone or mobile app?
A: No. Call Whisper can only be initiated via the CallHippo web dashboard. The incoming whisper call will land on your web dialer or desktop app, not on mobile apps.
Q: Do I need to enable Call Whisper manually?
A: No. If your plan supports it, the feature is automatically available.
Q: Can sub-users use Call Whisper?
A: Only if they are assigned a role that supports it (Owner, Admin, Manager, Supervisor). Simply having access to the Live Calls module is not enough.
Q: Does Call Whisper work with Auto-dialer calls?
A: No. It works only with manual calls shown in the Live Calls section.
Q: Can Call Whisper be used for training new agents or remote teams?
A: Yes! It’s great for onboarding and coaching, allowing supervisors to guide agents live without disrupting calls—perfect for remote and hybrid teams.
Q: Can the customer hear the manager during Call Whisper?
A: No, only the agent can hear the manager’s guidance. The customer remains unaware of the whisper conversation.
Q: Is there a limit to how many supervisors can use Call Whisper at the same time?
A: No
Q: How is Call Whisper different from Call Barging?
A: With Call Whisper, only the agent hears the supervisor’s guidance, while the customer remains unaware. In contrast, Call Barging allows the supervisor to join the call and speak directly to both the agent and the customer.
Q: Is Call Whisper available for both inbound and outbound calls?
A: Yes, Call Whisper can be used on any active call, whether inbound or outbound, as long as it is visible in the Live Calls section of the CallHippo dashboard.
Still have questions? Contact us at [email protected]. We're happy to help!