Step 1: Login to your account (web.callhippo.com).

dashboard.png

 

Step 2: Click on Users.

users.png

Step 3: Now click on Settings/Gear icon.

setting.png

 

Step 4: Scroll down to the section “Forward –to-device”. You will see a toggle button besides Machine Detection. Turn it off.

FTD.png

 

Hope this was helpful!

For further queries, please contact us at [email protected].