You can follow these steps to activate your Gorgias integration with CallHippo and create tickets for each one of your calls/SMS.


  • Login to your CallHippo account.

  • Go to the Sidebar and click on ‘Integrations’.

  • Click on the CONNECT button in Gorgias box.

 

  • Once you click on the ‘Integration’ button, you will get one pop-up asking you to enter Gorgias subdomain (i.e your Gorgias account URL is “https://callhippo.gorgias.com” then “callhippo” is your subdomain). Enter the subdomain and click on the Connect Now button. 
            

  • Once you click on Connect Now, you will be redirected to your Gorgias login page. If you are already logged in this step will be skipped. 


        

  • Once you log in you will be redirected to the permission page, here you have to click on the Authorize button.

  • Once you click on Authorize, you will be redirected back to CallHippo and display a message saying ‘Your account with Gorgias will be integrated soon. You will get notified about the same via an email’ and your integration status will be ‘Integrated’. 



  • So now you have successfully integrated your Gorgias account with CallHippo and your existing contacts are synced with CallHippo. 

Integration Settings  

Now your CallHippo account is successfully integrated with Gorgias and you will be redirected to the CallHippo with Integration Settings popup. In which you can customize the functionality of integration.


  • Call Activities performed with a Gorgias Contact will reflected in your Gorgias  account 

If you have enabled this toggle, All the call activities that are performed on a Gorgias contact through CallHippo will be send to Gorgias


  

  • SMS Activities performed with a Gorgias Contact will reflected in your Gorgias account

If you have enabled this toggle,  All the SMS activity will log in to the Gorgias


  • How should call/SMS activity be sent in Gorgias?

CallHippo provides 2 ways to send activity in Gorgias

  1. Add new Ticket - A new ticket will be created in gorgias for each call or SMS activity. This is the default option.

  2. Append a message to the most recent ticket - Call and SMS log will be added to the most recent ticket created by the contact. If there is no ticket associated with contact then CallHippo will create a new ticket

 

Configuration: 

You can also configure which type of call activity will be displayed in the Zoho CRM activity section from below the Configuration section.

 

 

Connected Numbers: 

You can select for which numbers call and SMS activity should be logged from the below Connected Numbers Section.


Setup Webhooks in Gorgias:

  • To create a webhook in Gorgias Go to the setting menu -> select HTTP integration -> Add HTTP integration.

  • Please set webhook details as given in the image below.


After Call Work activity reflects in the Gorgias


If you have a plan with CallHippo's Call tags and disposition service and the same has been enabled, than the activity being pushed in Gorgias contains the tags and disposition data being added after the Call in the ACW screen. 


Note: This sync only when the same has been performed on the After Call Work screen, In case if tags and disposition have been added later on using the Call logs or other feed than the same wont sync in the Gorgias.

Features of Gorgias integration:

  1. Your all existing contacts(end user with the phone number) will be synced with CallHippo.

  2. Whenever add a new contact it will automatically sync to CallHippo within 2 hours

  3. Whenever update a  contact it will automatically sync to CallHippo within 1 Day.

  4. If any dialed number is not found on gorgias integration then a new contact will be created with that number.

  5. When a call is made with the CallHippo dialer a ticket will be created in Gorgias with call log activity.

  6. Whenever a SMS is sent with the CallHippo dialer. there will be a ticket created in Gorgias with SMS log activity.

  7. You can install CallHippo Chrome Extension to call directly from your Gorgias ticket detail page.