Multilevel IVR is an automated call response system. The IVR system saves the time of customers as well as business concerns. With just a few taps on the phone, the customer gets his/her queries solved. The company need not recruit a receptionist as everything is automated. It just requires support teams of various departments who will respond to the customers when the automated IVR system cannot solve their queries.

If you are using this feature of Callhippo then it will help you to create the several IVR levels so that customers can be satisfied with the process.


Steps to enabled the IVR-


Step 1:

Login to the Callhippo dashboard:

Step 2:

Click on the setting of the Number.



Step 3:

Click on the Music & Messages, Select the IVR and enable the toggle button.




You can upload the music also instead of a welcome message, it should be in the form of mp3,wav format.



Step 4:

Click on the “Add Multi level IVR”. 



Example: customer will get a chance to listen in english or Italian language, after selecting the language customer will be able to talk to sales executive.



Step 5:

Here write the title of the IVR.

IVR message: edit it and write the message which you want to get listen by the customers.

Press 1 to perform action and select user, number, team, setup new IVR and webhook. 


Select the user whom you want to allocate the call.

You can delete it or edit it and there is one plus sign through which you can add more actions.


Step 6:

Now you can see that the IVR by the name of English has been created.



Step 7:

Now assign the IVR English inside the IVR. 


In Actions, click on the Setup new IVR.




In this field, select the created IVR English, it will help to allocate the english IVR inside the main IVR and save it.


Step 8:

In IVR, add one more IVR by the name of Italian. For that you can click on “Add multi level IVR” or else in IVR, you can setup new IVR.



In Actions, after selecting a new IVR. will open the new tab for creating the new IVR.

This IVR will be named as Italian, you can edit the message and can assign it to the user, team etc and save it.


Step 9:

In the main IVR, click on the Add button to assign the Italian IVR.


In Actions. Select the Setup new IVR.



Select the “Italian” IVR.


Now click on the save button.



Step 10:

Now you can see that there are two IVR’s created inside the main IVR.



If customers call, then they will say “press 1 for english and press 2 for italian”, now if customer press 1 then the second stage of IVR will start which will ask customer to “press 1 to talk to sales executive” and if customer press 1 then call will transfer to the agent.




Step 11;

In IVR English, you can add more IVR’s in that.

Click on the “+” button.



In actions, select the setup new IVR.



Save the setup new IVR.



It will open the new IVR, in this UK English IVR you can assign it to the users, teams, webhook etc.


In English IVR, click on the “+” button to assign the UK English IVR.



Here select the UK English IVR.


Now you can see that in English IVR there are multiple IVR’s.


Similarly, you can add IVR for US English also and assign it in the English IVR.