The Following are the steps to perform for Chorus Integration:
Step 1. Log in to your Chorus account with a login ID.
Step 2. Now go to the Settings => Personal Settings menu. Copy the API Key given in the API section.
Following are the steps to follow in CallHippo account for Integration
Step 1. Log into your CallHippo account.
Step 2. Go to the left sidebar menu of your dashboard and click on Integrations.
Step 3. Search for Chorus integration and click on the +CONNECT button.
Step 4. Click on the connect button, it will open a popup with credentials inputs. Enter your API Key and click on the Connect Now button.
Step 5. Once you click on the Connect now button, the system will validate your credentials and show you the success message. That’s all! You have successfully integrated Chorus with CallHippo.
How Chorus integration works:
1. After every successful call is done from the CallHippo dialer, recording URL will be sent with other call data to Chorus.It can be seen in the “My Recordings” section .
Please note that call data will be sent only if:
Call status is Completed or Voicemail.
Call recording is enabled in CallHippo.
Calls should be placed by an agent who is registered in Chorus.ai and has rights to access recordings.