A Parallel Dialer is an advanced outbound calling system that automatically dials multiple numbers at once, using AI and call algorithms to predict agent availability.
It increases efficiency by ensuring that agents spend more time talking to live prospects instead of waiting for calls to connect.
How Does a Parallel Dialer Work?
Dials Multiple Numbers Simultaneously: The system calls multiple leads at once, ensuring that at least one connects.
Call Screening: It detects busy signals, voicemails, unanswered calls, and disconnected numbers to avoid wasting agent time.
Connects Only Answered Calls: Once a call is answered, it is immediately routed to an available agent.
Adjusts Dialing Rate: The system dynamically adjusts the number of calls being dialed based on agent availability and past connection rates.
Key Features of Parallel Dialer
AI-Based Dialing: Predicts agent availability and optimizes call connections.
Maximized Agent Talk Time: Reduces agent idle time by connecting calls efficiently.
Call Filtering: Skips voicemails, busy signals, and disconnected numbers.
High Call Volume Handling: Ideal for call centers making thousands of calls daily.
Adjustable Dialing Ratio: The system can dial in a fixed or auto pacing ratio.
Business Use Cases of a Parallel Dialer
Call Centers with Large Teams – Optimizes agent efficiency by predicting availability and reducing downtime.
Mass Customer Outreach Campaigns – Helps businesses run promotional campaigns at scale with minimal manual effort.
Cold Calling with AI-based Prioritization – Uses AI to determine the best time to call prospects based on past interactions.
Fraud Prevention & Security Alerts – Banks and financial institutions use it for high-speed fraud alert calls.
Emergency & Crisis Communication – Governments and organizations use it for rapid emergency notifications.
Utility Service Notifications – Energy, water, and telecom companies use it for outage alerts and payment reminders.
How to use it:
Login to your CallHippo Dashboard (web.callhippo.com)
Go to the Auto Dialer module on the left side.
Click on Parallel Dialer where you will find the below modules:
Data Tab
You can import lists containing phone numbers to create a Parallel Dialer Campaign. Data can be imported using the following methods:
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Automatic Import from Supported Integrations
HubSpot
Zoho CRM
Salesloft
Follow the below given steps to automatically import Lists or Campaigns containing phone numbers from the supported Integrations:
- To fetch Lists or Campaigns containing phone numbers from the Supported Integrations, ensure that the respective integration is successfully Integrated.
- Click the Refresh button as shown below to fetch the latest Lists or Campaigns from the supported integration you have integrated.
- If there are no Lists Present in the Data Tab, Refresh button will appear as shown below:
- All the Lists and Campaigns from the supported integration will be fetched and displayed, where the List name represents the name of the list or campaign, the Source indicates the integration from which the list was fetched, and the Uploaded On field shows the date and time of the import.
2. Manual Method to Upload Phone Number List
- Click Download Template to download the predefined format for uploading phone number data.
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Click on the Upload List Button, a popup will appear as shown below:
Enter the List Name,
Upload the Data file as per the predefined format
And then click on the Submit button.
- By clicking the Submit button, the phone number list will be added to the Data tab. The Source will be shown as Manual to indicate a manual upload, while the Uploaded On field will display the date and time of import. You can also choose an action to delete or download the list.
Create Campaign: A campaign can be created using the create campaign option.
Follow the below steps to create a campaign:
Select the List of Data for which you wish to run the campaign.
If a Data List fetched from an integration is selected for creating a campaign, then a new field “Map Fields with CallHippo” will appear. In the first dropdown, select the field that contains the contact name, and in the second dropdown, select the field that contains the phone number.
Campaign Name will be Auto Fetched for the Campaign based on list selected. You can still change the Campaign Name.
You can select the From Number: It can be Numbers, or you select the DID Group.
Select allocation type from Users, Teams and AI Voice Agent's and select the Assignee accordingly.
Call Disposition: Select the dispositions you'd like to assign for this campaign's calls.
The chosen call disposition will appear on the After Call Work (ACW) screen for calls linked to the campaign. By default, all system-defined call dispositions are selected. If needed, dispositions for ongoing campaigns can be modified through the Edit Campaign Settings button.
Set the Timezone Dialing: It allows you to set the start time and End time. It makes sure that the customers are called within the defined time only as per the customer's time zone.
Describe the campaign. It is optional.
Advanced Settings:
Automatic Machine Detection: The call will be disconnected if the system detects an answering machine on the other end.
Auto Voicemail Drop: If an answering machine is detected and you want to leave an automated voicemail, enable Auto Voicemail Drop. This feature automatically delivers a pre-recorded voicemail when a machine is detected on the recipient's end.
Attempt per Contact: You can ask the system to make other attempts to the numbers after a certain time duration as shown below.
- The number of attempts states how many times such contacts shall be reattempted.
- Set hours before attempts defines time in hours to take a pause before the next attempt for the selected calls.
- The attempts are based on Call Status by default. You can change it to Call Disposition or both.Campaign Mode: You can run the campaign on two modes:
In Fixed Pacing, the system dials a set number of parallel calls as configured.
In Auto Pacing, the system dynamically determines the optimal number of parallel calls based on the number of available agents and other backend parameters.
8. Click on the "Save" button to create the campaign Successfully.
Campaign List: All the campaigns that are created can be found under the Campaign List.
You are all set to start the campaign. Please make sure all the agents have their dialer open. Click on the toggle button to start the campaign.
Note: Campaign from Zoho and Hubspot CRM will be created only using the "Contacts". Campaign created using other modules data such as Deals (in Hubspot), Leads (in Zoho) are not featched in the created campaign.Once the session is started, the agents will start getting calls on their dialers.
The agents can change their availability status to take a break and then change it again when they are back.
If you wish to check the status of calls made, just go back to the dashboard and the number of calls made will be visible.
You also have the option to edit or delete the campaign, download the report, or view the campaign.
In the View section, you can access the contact details uploaded in the sheet. You can also edit or delete contacts that have not yet been called by the system.
In the Activity Logs section, you can audit the campaign logs, including the timestamp and the name of the person who performed each activity.
Live Calls: Live Calls is a feature within the Parallel Dialer system that displays a list of ongoing calls in active campaigns. It provides detailed insights, including:
Total Calls in Campaign
Completed Calls
Pending Calls
Failed Calls
Average Call Duration
Active Users in the Campaign
Questions?
Can Multiple Campaigns Run Simultaneously in Power Dialer?
Yes, the Power Dialer allows you to create and run multiple campaigns simultaneously, enabling efficient call management and improved outreach.
What is the format of the contact list to upload for Power Dialer?
The contact list in an Auto Dialer must be uploaded in a specific format. You can ensure this by downloading the provided template from the system.
When you open the sheet, it will appear as follows:
Here are a few important points to keep in mind:
Numbers should be complete, including the country code, and must not contain any special characters.
Ensure that contact names and numbers are uploaded correctly, with no blank columns or rows.
You can add up to 10 columns in the sheet, and the same data will be reflected in the dialer while making calls.
What are the benefits of automatic voicemail drop in Parallel dialer?
The Automatic Voicemail Drop feature in the Parallel Dialer enhances efficiency by allowing you to leave a message even when a call goes unanswered. Instead of manually recording a voicemail each time, the system automatically delivers a pre-set message when a call reaches voicemail.