The Access Module in CallHippo is a tool that allows administrators to manage user permissions within the platform. It provides granular control over which features and data users can access, ensuring that sensitive information is protected and that employees only have the permissions necessary to perform their roles effectively.

Key Features of the Access Module:

  • Role-based access: Assign different levels of access to users based on their roles within your organization.

  • Permission management: Control which specific actions users can perform, such as making calls, managing contacts, or accessing analytics.

  • Data privacy: Ensure sensitive data is protected by limiting access to authorized personnel.

Step 1: Log in to your CallHippo Dashboard https://web.callhippo.com/dashboard


Step 2: Navigate to the "Settings" section


Step 3: Under “Setting”, select "Access Module" from the options.



The Access Module in CallHippo is comprised of three sub-modules, each focusing on different aspects of user access control:



1. Device Access

  • Purpose: Regulates which devices can connect to and use the CallHippo platform.

  • Features:

    • Enable/Disable Devices: Toggle the buttons to allow or restrict access for Desktop Applications, Mobile Applications, and Web Applications.





2. Module Access

  • Purpose: Controls which users can access and use specific features or modules within the CallHippo platform.

  • Features:

    • Credit Access: Determine who can view and manage credit balances.

    • Leaderboard Access: Control access to the leaderboard feature.

    • SMS Access: Manage permissions for sending and receiving SMS messages.





3. Feature Rights

  • Purpose: Determines which users have permission to access and use specific features or functionalities within the CallHippo platform.

  • Features:

    • After Call Work: Control access to after-call work features like notes, tags, and call recordings.

    • Auto Answer: Manage permissions for automatic call answering.

    • Last Call Details: Determine who can view details of recent calls.

    • Import Contact Rights: Control access to contact import features.

    • WhatsApp Service Rights: Manage permissions for using WhatsApp integration.

    • Allow Sub-Users to Block Numbers: Determine if sub-users can block phone numbers.

    • Auto Dialer Rights: Control access to the auto dialer feature.

    • Extension Calling: Manage permissions for making calls using extensions.



I hope this helps, If you have any further questions, feel free to contact our support team at [email protected]






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