Call transfer is a feature that allows a user to redirect an ongoing phone call from one phone line to another. This can be done either to a sub-user/team or to an external phone number. 


There are typically two types of call transfers:

Warm Transfer (Attended Transfer): The agent transferring the call speaks to the recipient before transferring the caller, ensuring the recipient is informed about the call's context.
Cold Transfer (Blind Transfer): The agent transfers the call directly without speaking to the recipient, and the caller is passed on without any handover.

Benefits of Call Transfer:
1. Call transfer ensures customers reach the right person quickly, improving satisfaction and response times.
2. It boosts efficiency by streamlining communication and reduces delays.
3. This feature also enhances professionalism and helps prevent customer frustration by avoiding unnecessary call routing.

How can we transfer calls?

Below are the steps to perform call conferencing through the CallHippo dialer:


Step 1: Go to CallHippo’s dialer - https://dialer.callhippo.com/dial and initiate a call.


Step 2: Click on Transfer/Add Call button




Step 3: You will be redirected to a new window where you will get three options to transfer the calls to:

  • Sub-User: You can transfer a call to a sub-user associated with your CallHippo account.

  • Contacts: You can transfer the call to contacts stored in your CallHippo account, or manually add a number for transfer.

  • Teams: Likewise, you can transfer calls to the teams set up within your CallHippo account.



Step 4: After selecting your desired option, such as a contact from your CallHippo account, you'll see the following options:





Step 5: You will get two options: Transfer Now OR Talk to <Contact> first


  • Talk to <Contact> first: This option allows for a warm transfer, where you speak to the recipient before transferring the call, providing context for a smooth transition.

  • Transfer Now: This option is for a cold transfer, where the call is handed off directly without any prior communication.

Hope this helps!