Q1: What does marking a chat as DND do?
A: It prevents interruptions from that number by adding it to a Do-Not-Disturb list, helping agents focus without unnecessary distractions.
Q2: How do I add a number to the DND list?
A: Select the contact, open its chat screen, tap the name at the top, a details panel opens on the right, find the "DND" toggle, then tap it to add the number to DND.
Q3: Where can I see all my DND numbers?
A: Go to "DND Chats" under the "More" dropdown menu.
Q4: How do I remove a number from the DND list?
A: Repeat the same steps used to add it — tap the name, find the DND toggle, then turn it off.