After Call Work
Enabling After-Call Work (ACW)
Enabling After Call Work (ACW) allows users to jot down notes immediately after their calls, ensuring tha...
Wed, 26 Mar, 2025 3:04 PM
After Call Work (ACW) is a critical component in maintaining high levels of customer satisfaction and enhancing agent performance. It refers to the tasks th...
Wed, 26 Mar, 2025 3:07 PM
Yes, you can.
Below are the steps to set up the After Call Work time limit:
Users>>Settings>>After Call Work>>Edit>>E...
Thu, 31 Oct, 2019 4:56 PM
On-call notes: With the help of this feature, you can write notes while you’re on
call so that you do not miss any points.
After-call w...
Fri, 11 Dec, 2020 11:43 AM