After Call Work
Enabling After Call Work will help the users to write down the notes just after the calls, you can edit them also. And users can also send the SMS from the ...
Fri, 22 Sep, 2023 3:55 PM
ACW is just as important as the call itself, especially in the log run for Customer Satisfaction. Below are the aspects, how ACW improves agent performance....
Mon, 4 Nov, 2019 2:41 PM
Yes, you can.
Below are the steps to set up the After Call Work time limit:
Users>>Settings>>After Call Work>>Edit>>E...
Thu, 31 Oct, 2019 4:56 PM
On-call notes: With the help of this feature, you can write notes while you’re on
call so that you do not miss any points.
After-call w...
Fri, 11 Dec, 2020 11:43 AM
Call whisper also known as call screening, is a calling feature that often appears on non-geographic telephony systems and hosted inbound call handling soft...
Mon, 11 Jan, 2021 2:38 PM