What is a Call Status Report?

With Call Status Report, you will now be able to view the status of all the calls, including the total calls made, right on your screen. If the call is completed, it will show the status of completed calls with the country name you have called. Likewise, the status for each and every call will be displayed with the country name and the total number of calls you have made in that country. There are different statuses for each and every call.

Steps to check the Call Status Report:

1. Log in to the Callhippo Dashboard.



2. Navigate to the ‘Reports’ section and then click on the ‘Call Status Report’ 


There are different statuses for each call:


  • Welcome Message: The customer disconnected the call when the Initial Message, i.e., Welcome message was playing.

  • Completed: The customer and the user interacted on the call.

  • Missed: For some reason, the user fails to pick up the call.

  • No Answer: The user called, but the customer did not pick up the call.

  • Canceled: The user disconnected the call before the customer picked up.

  • IVR: The customer disconnected the call while the IVR message was being played.

  • Voicemail: As the user was busy/unavailable, the customer’s call was redirected to Voicemail.

  • Unavailable: The user is not available for a call.

  • Rejected: The customer purposely rejected the call.

  • Call Not Setup: Users/Number is unavailable, out of service hours, or number blocked.

  • Failed: The outgoing call is not connected to the receiver, due to an issue at the receiver's end.


You can use the filter option to select the date range within which you want to check the Call Status Report.



Important Information:

  • The maximum date range you can select is 30 days.

  • You can only view data from within the last 3 months directly on the dashboard.

  • For any date range older than 3 months, the report will be sent to your registered email address instead.

You can also download this report with custom status fields:



Frequently asked questions:


Q: Can I filter the Call Status Report by a specific date range?
A: Yes, you can filter the Call Status Report by selecting a date range, but the maximum range you can select is 30 days at a time.

Q: How far back can I view Call Status Reports on the dashboard?
A: You can view data from the past 3 months directly on the dashboard. For reports older than 3 months, the report will be emailed to your registered email address.

Q: Can I filter the Call Status Report by number?
A: No, you can only filter the report by user. To filter by number, you’ll need to download the call logs instead.



I hope this helps. If you still face any queries, please feel free to reach out at [email protected]