FAQ

Default solution folder, feel free to edit or delete it.

What is CallHippo? Who we are and what we do?
What is CallHippo? Who are we, and what do we do? CallHippo is a cloud-based virtual phone system that helps businesses of all sizes communicate ...
Sat, 12 Jul, 2025 6:57 PM
What is a Call Status Report?
What is a Call Status Report? With Call Status Report, you will now be able to view the status of all the calls, including the total calls made, right on ...
Thu, 3 Jul, 2025 6:03 PM
What is the difference between call transfer and call forwarding?
When setting up a modern VoIP phone system, understanding key call management features is essential for maintaining professionalism and delivering a seamles...
Thu, 3 Jul, 2025 3:07 PM
How can I check/update my billing details?
Step 1: Log in to your CallHippo Dashboard https://web.callhippo.com/dashboard Step 2: Navigate to the top right-hand side of the page and click on the pr...
Tue, 26 Mar, 2024 10:58 PM
How can I check if the number is valid in the Pipedrive?
How to Check Number Validity in Pipedrive CRM Log in to your Pipedrive CRM account. Navigate to the Contacts&am...
Wed, 26 Mar, 2025 1:08 PM
How to cancel your CallHippo account?
We’re sorry to see you go! If you're facing any issues or concerns, we recommend reaching out to our support team — we’re here to help and may be able t...
Wed, 2 Jul, 2025 12:44 PM
How to Set a Default Number for Outgoing Calls
When you're assigned multiple phone numbers in CallHippo, manually selecting a number for every outbound call can be repetitive, especially if you prefe...
Sat, 12 Jul, 2025 5:37 PM
How do I set custom ringing time?
What is Custom Ringing Time? Custom Ringing Time allows you to define how long a call should ring before it is sent to voicemail or disconnected.&nbsp...
Fri, 4 Jul, 2025 12:23 PM
How to view the sub-user activity feed as per the allocated number?
Only the admin account can provide the module rights to the sub-users. If sub-users want to see the activity feed as per the allocated num...
Tue, 2 Nov, 2021 3:09 PM
How to create a team and how to set a call cascading order?
You can create teams in CallHippo to efficiently redirect incoming calls to multiple agents.  Calls can be cascaded in three different ways:&...
Wed, 26 Mar, 2025 5:10 PM