FAQ

Default solution folder, feel free to edit or delete it.

What is a Call Status Report?
What is a Call Status Report? With Call Status Report, you will now be able to view the status of all the calls, including the total calls made, right on ...
Thu, 3 Jul, 2025 6:03 PM
What is the difference between call transfer and call forwarding?
When managing calls, it’s important to understand how calls are handled. CallHippo offers both Call Transfer and Call Forwarding, but they serve different p...
Mon, 29 Dec, 2025 2:46 PM
How can I check if the number is valid in the Pipedrive?
How to Check Number Validity in Pipedrive CRM Log in to your Pipedrive CRM account. Navigate to the Contacts&am...
Wed, 26 Mar, 2025 1:08 PM
How to cancel your CallHippo account?
We’re sorry to see you go! If you're facing any issues or concerns, we recommend reaching out to our support team ([email protected])— we’re here to...
Sat, 27 Dec, 2025 1:08 AM
How to Set a Default Number for Outgoing Calls
When you're assigned multiple phone numbers in CallHippo, manually selecting a number for every outbound call can be repetitive, especially if you prefe...
Sat, 12 Jul, 2025 5:37 PM
How do I set custom ringing time?
How do I set custom ringing time? What is Custom Ringing Time? Custom Ringing Time allows you to define how long a call should ring before it is sent to...
Tue, 30 Dec, 2025 12:00 PM
How to view the sub-user activity feed as per the allocated number?
Only the admin account can provide the module rights to the sub-users. If sub-users want to see the activity feed as per the allocated num...
Tue, 2 Nov, 2021 3:09 PM
How to create a team and how to set a call cascading order?
You can create teams in CallHippo to efficiently redirect incoming calls to multiple agents.  Calls can be cascaded in three different ways:&...
Wed, 26 Mar, 2025 5:10 PM
How to analyse user productivity?
If you're new to CallHippo and looking to understand how your team is performing, CallHippo offers a range of powerful reporting tools that help you ana...
Sat, 12 Jul, 2025 7:37 PM
How Can a Admin Edit a Sub-User's First and Last Name?
Changing a username in CallHippo may be necessary for various reasons, such as reflecting a legal name change, correcting typographical errors, or aligning ...
Fri, 28 Mar, 2025 1:06 AM