Call status tells you what's happening with incoming and outgoing calls. It helps you understand the actions taken during the call.
For incoming calls (e.g., when a customer calls your sales/support team):
Completed: The call was successful and answered by your team member or agent.
Missed: The call went unanswered by your team member/agent or was disconnected from the caller's end.
Rejected: The receiver (sales/support team) declined the call (e.g., for spam).
Voicemail: The caller (customer) left a voicemail.
Unavailable: The phone number or your team member (sales/support team) is unavailable.
IVR: The customer disconnected during the Interactive Voice Response (IVR)message.
Welcome Message: The customer hang up while the initial welcome message was playing.
Call Not Set-Up: The custom availability is set for team members/agents and the call received outside the office or working hours.
For outgoing calls (e.g., when your sales/support team calls a customer):
Completed: The call was successful and answered by the customer.
No Answer: The customer didn't pick up the call.
Rejected: The customer ended the call during the ring time.
Canceled: The sales/support team ended the call before the customer answers the call, possibly due to the number not being in service, the number being busy, or restrictions on calling that country's number.
Failed: The outgoing call is not connected to the receiver, due to an issue at the receiver's end.
You can also download this report with custom status fields: