Understanding Inbound and Outbound Calls with CallHippo

Inbound Calls:
These are the calls you receive on your CallHippo number. Customers dial your virtual number, and the call is routed to your account or device.

Outbound Calls:
These are the calls you make to external numbers using the CallHippo platform.



Inbound Calling Charges

Inbound call charges depend on the type of CallHippo number you have:

  • Standard Numbers:
    Charges are based on the country where the number is registered. Additional per-minute costs may apply for toll-free or DID (Direct Inward Dialing) numbers, depending on your plan and carrier regulations. View Incoming Call Charges

  • Toll-Free Numbers:
    Per-minute charges apply as businesses cover the cost of receiving these calls. View Incoming Call Charges

  • Premium Numbers:
    International charges may apply if customers from other countries call your Premium number. View Incoming Call Charges



Outbound Calling Charges

Outbound call rates vary based on where you’re calling:

  • Local Calls:
    Calls to numbers within the same country as your CallHippo number are charged at local rates. View Outgoing Call Charges

  • International Calls:
    Calls to numbers outside your CallHippo country are charged at international rates, depending on the destination country. View Outgoing Call Charges

  • Mobile vs. Landline Rates:
    Some countries have different rates for calling mobile numbers versus landlines. View Outgoing Call Charges