What is Click to Call Extension?


CallHippo's Click-to-Call extension is a tool that allows users to make calls directly by simply clicking on a phone number. With this extension, you can integrate CallHippo’s functionality into your browser, enabling you to call customers instantly without needing to copy and paste numbers into the dialer. It streamlines the calling process, making it especially useful for sales, support teams, or anyone who frequently interacts with phone numbers online.


How to install it?

1. Log in to your CallHippo dashboard.

2. Click on the Integrations section.

3. Go to ‘Our Apps’ and then click on ‘Chrome Extension’.

4. On the Chrome Web Store page, click "Add to Chrome" to install the extension.



5. A pop-up window will appear, asking you to confirm adding the CallHippo extension. Click "Add Extension" to proceed.


6. Your click-to-call extension is now installed and the window will look like this.



7. Click on the Chrome Extensions icon.



8. Click on the ‘Pin’ icon to pin the CallHippo click-to-call extension in the Chrome browser.



9. Click on the CallHippo extension icon.



10. You get to select from two options:

  • Desktop app: Select this only if the CallHippo desktop application is installed on your computer and you want the calls to connect via the desktop application.

  • Extension: In all other cases, select extension.



11. Refresh the tab, or re-login to your CRM, and the click-to-call extension will now be visible against the contact numbers.


Important Note:

  • Make sure no other Chrome extensions are installed that use calling features, voice transmission, or access your microphone, as they may interfere with the CallHippo Chrome extension.

  • If such extensions are present, please deactivate or uninstall them. Then, reinstall the CallHippo Chrome extension and log in again for optimal performance.


12. Open any website or tool on which the Click to Call functionality will work. You can see that number with the CallHippo icon there.



13. Hover the cursor over the number, and it will check whether the number is valid or not.



14. Then click on that number, and the call will go through.



Frequently asked questions:

Q: How do I install the Click-to-Call extension?
A: Log in to your CallHippo dashboard, go to Integrations > Our Apps > Chrome Extension, and click “Add to Chrome” on the Chrome Web Store. Then confirm by clicking “Add Extension” in the pop-up window.

Q: Do I need to install any other CallHippo app to use this extension?
A: No, you can use the extension on its own. However, if you have the CallHippo desktop app installed, you can choose to make calls through it.

Q: What’s the difference between selecting ‘Desktop app’ and ‘Extension’ when setting it up?
A: Choose ‘Desktop app’ if you have the CallHippo desktop app installed and want to route calls through it. Otherwise, select ‘Extension’ to make calls directly from the Chrome browser.

Q: I’ve installed the extension, but don’t see the CallHippo icon—what should I do?
A: Click on the Chrome Extensions icon (puzzle icon) in the top-right corner of your browser and then click the ‘Pin’ icon next to the CallHippo extension so it stays visible.

Q: The extension is installed, but nothing happens when I click on phone numbers. What could be wrong?
A: Try refreshing the tab or logging out and back into your CRM. Also, check if you've selected the right calling mode in the extension (Desktop app or Extension).

Q: Do I have to be logged into my CallHippo account for the extension to work?
A: Yes, make sure you're logged into your CallHippo account in your browser for the extension to function properly.

Q: Can I use the Click-to-Call extension on browsers other than Chrome?
A: No, this extension is specifically designed for Google Chrome and must be installed through the Chrome Web Store.

Q: The Click-to-Call extension doesn’t work with my CRM—what can I do?
A: Make sure you’ve refreshed your CRM tab or re-logged in after setting up the extension. Also, check that the CRM is compatible with CallHippo’s click-to-call feature.

Q: The extension used to work, but now it has stopped responding. What should I check?
A: Check if any new Chrome extensions are interfering. Disable any other calling or microphone-related extensions, then reinstall CallHippo’s extension and log back in. You can check your Chrome update and use the latest version of Chrome to avoid this.

Q: I’m using another click-to-call extension. Can I use both at the same time?
A: No, it's recommended to uninstall or disable other call-related extensions, as they can conflict with CallHippo’s extension and cause functionality issues.

Q: After clicking on a number, the call isn’t connecting. What could be the issue?
A: Ensure your internet connection is stable, the correct calling method (Desktop app or Extension) is selected, and no other conflicting extensions are running.

Q: I don't see phone numbers turning into clickable links. Is something wrong?
A: Make sure the extension is active, pinned, and you're logged into CallHippo. Also, refresh the tab or CRM where you're trying to use the feature.


I hope this helps. If you still face any queries, please feel free to contact us at [email protected]