Call Analytics
Renovate and assess the efficiency of your existing marketing policy with CallHippo’s bespoke Call Analytics feature. Track records on call volume, call duration, and routing of incoming and outbound calls all with the click of a button! Sign up now.
What Is Call Analytics Software?
Call analytics uses the power of artificial intelligence to capture data from phone calls in contact centers. Apart from being able to find out callers’ details like phone number, name, and the advertising source that drove the call to the contact center, call analytics also helps identify if the caller was a genuine lead. It also helps advertisers understand the product or service their prospects need and if they were converted to customers by the end of the call.
Benefits Of A Call Analytics
Recognize Sources of calls
Call analytics technology lets you recognize sources of incoming calls that your company acquires.
Real-Time tracking
Phone call tracking enables making more ingenious assessments for real-time phone tracking dashboards.
Caller Insights
The broader view offered by a cloud-based speech analytics package sanctions for better-quality and precise insights into client behaviors.
Improve Sales
Prospective customers who call in response to your marketing and sales determinations must be in emphasis to conduct greater sales.