This article provides a few requirements and recommendations to ensure a successful implementation of CallHippo and the best experience possible.


  1. Headset requirements
  2. Network requirements
  3. Device requirements
  4. Headset requirements


The use of a headset is recommended, as this is the best way to provide acoustic isolation between speaker and mic, otherwise, you risk hearing an echoing sound in the line.


Most PC or Mac-compatible headsets will work with CallHippo. We recommend wired headsets with 3.5mm jack rather than a USB connection. Also, ensure that the headset has a built-in microphone so that you can make calls with the best possible sound quality.

To help guide your search for the perfect pair of headsets, here are our recommended headsets:

  • Jabra Evolve 40 UC Stereo – These headphones are not only comfortable but also include both types of noise cancellation mentioned above.
  • Plantronics Blackwire 325 – Noise-canceling microphone and hi-fi stereo sound at a competitive price-point.
  • TheBoom Pro3 – The Pro3 is sturdy and utilizes patented noise-canceling technology for agents working in a noisy environment.


Please note: Although some of these models may come with a USB adapter, we recommend using the 3.5mm jack instead. We also don't recommend Bluetooth or other wireless headsets as they are more likely to fail, or cause audio issues including missing speech or delays.


Network requirements


Stable connection


We strongly recommend Lan(Ethernet) connectivity over Wi-Fi as the later unfortunately lacks reliability for use with CallHippo as an Ethernet cable connection provides increased bandwidth stability and superior call quality. We recommend using at least a Cat 5e Ethernet cable but, ideally a Cat.6.


If your computer doesn't have an Ethernet port, you can use one of these adapters :


Although an Ethernet connection is strongly recommended, if you prefer to use Wi-Fi, make sure you're using a professional Wi-Fi connection (at least 802.11ac) as it offers more stability and is capable of handling more users connected at the same time.


Open Ports


Sometimes, a firewall or a router may block voice traffic on your network. CallHippo uses the series of ports below that need to be opened or unblocked to ensure successful calls.

  • TCP: 443

     + from 10,000 to 20000


Bandwidth


It is the client’s responsibility to provide an internet service provider (ISP). CALLHIPPO uses a secure socket layer (SSL) connectivity to CALLHIPPO’s collocation server facility with sufficient bandwidth to support application services selected by the client for optimum performance and usability. CALLHIPPO personnel will assist the client with SSL and other network component procurement and ISP vendor selection, evaluation, and implementation as needed.


The minimum requirement is the SSL configuration to be recommended by CALLHIPPO, with two commercial-grade ISP broadband connections, each providing at least 2mbps download and 1mbps upload capacity with less than 50-millisecond ping response and less and 1% packet loss over a sustained 8-hour test to CALLHIPPO data center, for fail-over redundancy. A public static IP address is required at each physical location.


For more users the minimum requirement is the SSL configuration to be recommended by CALLHIPPO with a full T1 dedicated data-only (no voice/phone) ISP connection for primary connection, provided by a Tier-1 T1 vendor, with less than 50 millisecond ping response and less and 1% packet loss over a sustained 8 hour test to CALLHIPPO data center, plus a secondary commercial-grade ISP broadband connection for fail-over redundancy.


Device requirements


In order to guarantee a smooth experience with CallHippo apps, we recommend the following :

  •  A computer with Intel i5 dual-core processor or equivalent
  •  A minimum 4Gb of RAM
  •  64-bit version of Windows 10 or macOS 10.13
  •  Google Chrome 68 or above

To start placing & receiving calls you can use our Web App.


If you need further information you can always contact our Support Team, we will be more than happy to help!