CallHippo's Call Queue helps you manage those busy times by putting callers in a virtual line until an agent becomes available.
Here's how to set it up in just a few clicks:
Step 1: Log in to your CallHippo Dashboard https://web.callhippo.com/dashboard
Step 2: Click on "Number and DID" on the left-hand side panel which will open a dropdown menu.
Step 3: From the dropdown, choose "Numbers".
Step 4: Click on the gear icon next to the phone number where you want to enable Call Queue.
Step 5: Look for the "Call Queue" option and simply slide the switch to enable it.
Step 6: Want to play some music or a message while callers wait? You can set that up under "Text or Music." There's also an "Auto Call Back" feature where callers can press "#" to request a call back instead of waiting on hold.
That's all there is to it! Now your callers won't get stuck on hold, and your team can focus on providing excellent service.
I hope this helps. If you have any questions, feel free to contact CallHippo support at [email protected].