Best Practices for Using CallHippo
To ensure a smooth calling experience with CallHippo, follow these best practices for Account setup, network connectivity, QoS (Quality of Service), and microphone setup:
Account Setup
Firstly you need to enter the Name, Number and e-mail id and send an invitation on the registered email id.
The very first step is to add the desired number for which you are looking for.
In case you would like to download the Desktop application, you can proceed with that.
Third you need to test the outgoing calls by the number.
Then you need to test the incoming call service by clicking on the open dialer.
After that you need to check and configure the number setting like welcome message, voicemail and Call queue etc.
Last you can set configuration like user availability, Call forwarding under the User setting module.
Network Connectivity
Use a wired Ethernet connection instead of WiFi, as wireless networks are more prone to packet loss, which can cause call quality issues like one-way audio or distortion.
Ensure a minimum of 16kbps per agent per call for stable connectivity.
Reduce network congestion by limiting the number of devices connected to the same channel to minimize packet conflicts.
Avoid high-bandwidth activities like large file downloads, video streaming, or data transfers on the same network used for voice calls, as these can increase latency and affect call quality.
Use a high-bandwidth internet connection to minimize delays in media processing and network traversal (NAT, STUN, and TURN).
Quality of Service (QoS)
If audio quality issues persist despite following the above guidelines, consider configuring your network router with QoS rules to prioritize UDP packets for VoIP calls.
You can refer to the official guide on setting up QoS for VoIP for further assistance.
Microphone Setup
Test your microphone before making or receiving calls to ensure clear audio.
Use a 3.5mm wired headset or a Bluetooth headset, depending on the compatibility of your browser and device.
By following these best practices, you can enhance your CallHippo experience and ensure high-quality voice communication.