Best Practices for Using CallHippo

To ensure a smooth calling experience with CallHippo, follow these best practices for Account setup, network connectivity, QoS (Quality of Service), and microphone setup:

Account Setup
Firstly you need to enter the Name, Number and e-mail id and send an invitation on the registered email id.

  • The very first step is to add the desired number for which you are looking for.

  • In case you would like to download the Desktop application, you can proceed with that.

  • Third you need to test the outgoing calls by the number.

  • Then you need to test the incoming call service by clicking on the open dialer.

  •  After that you need to check and configure the number setting like welcome message, voicemail and Call queue etc.

  • Last you can set configuration like user availability, Call forwarding under the User setting module.

Network Connectivity

  • Use a wired Ethernet connection instead of WiFi, as wireless networks are more prone to packet loss, which can cause call quality issues like one-way audio or distortion.

  • Ensure a minimum of 16kbps per agent per call for stable connectivity.

  • Reduce network congestion by limiting the number of devices connected to the same channel to minimize packet conflicts.

  • Avoid high-bandwidth activities like large file downloads, video streaming, or data transfers on the same network used for voice calls, as these can increase latency and affect call quality.

  • Use a high-bandwidth internet connection to minimize delays in media processing and network traversal (NAT, STUN, and TURN).

Quality of Service (QoS)

  • If audio quality issues persist despite following the above guidelines, consider configuring your network router with QoS rules to prioritize UDP packets for VoIP calls.

  • You can refer to the official guide on setting up QoS for VoIP for further assistance.


Microphone Setup

  • Test your microphone before making or receiving calls to ensure clear audio.

  • Use a 3.5mm wired headset or a Bluetooth headset, depending on the compatibility of your browser and device.

By following these best practices, you can enhance your CallHippo experience and ensure high-quality voice communication.