If your microphone isn't functioning correctly with CallHippo, consider the following troubleshooting steps to resolve the issue:

1. Verify Microphone Permissions

  • Browser Permissions: Ensure that your browser has permission to access your microphone. If you previously blocked access, you'll see a red "X" over a video camera icon in your URL bar. Click on this icon and select "Always allow dialer.callhippo.com" to access your microphone, then click "Done" and refresh your browser. 

  • Application Permissions: On mobile devices, navigate to your device's settings, locate the CallHippo application, and confirm that all permissions, including microphone access, are enabled.

2. Check Device Settings

  • Default Microphone: Ensure that your microphone is set as the default input device on your computer. On Windows, go to Control Panel > Sound > Recording tab, select your microphone, and click "Set Default." On Mac, navigate to System Preferences > Sound > Input and select your microphone.

  • Disable Exclusive Control: Prevent applications from taking exclusive control of your microphone. On Windows, in the microphone properties under the "Advanced" tab, uncheck "Allow applications to take exclusive control of this device."

3. Update or Reinstall Audio Drivers

  • Update Drivers: Outdated or corrupted audio drivers can cause microphone issues. Update your audio drivers through the Device Manager on Windows or check for software updates on Mac.

  • Reinstall Drivers: If updating doesn't help, try uninstalling and reinstalling your audio drivers to ensure they're functioning correctly.

4. Test with Different Hardware

  • Alternative Headsets: Try using a different headset or earbuds to determine if the issue lies with your current audio device.

  • Inspect for Damage: Check your headset's cord and audio jack for any signs of damage that might affect performance.

5. Optimize Network Connectivity

  • Stable Connection: A slow or unstable internet connection can lead to audio issues. Ensure you have a strong and reliable internet connection.

  • Ethernet over Wi-Fi: Using an Ethernet connection instead of Wi-Fi can reduce packet loss and improve call quality.

6. Close Conflicting Applications

  • Background Programs: Close any unnecessary applications or browser tabs that might be using your microphone or consuming bandwidth, as they can interfere with CallHippo's performance. 

7. Restart Devices and Applications

  • Refresh System: Sometimes, a simple restart of your computer or mobile device, as well as the CallHippo application, can resolve temporary glitches affecting microphone functionality. 

If you've attempted all these steps and your microphone still isn't working with CallHippo, please contact CallHippo's customer support for further assistance.