When you're assigned multiple phone numbers in CallHippo, manually selecting a number for every outbound call can be repetitive, especially if you prefer using just one number temporarily for a specific campaign or region. Setting a default number for outgoing calls helps streamline this process by automatically using your chosen number, saving time and reducing errors.
However, it’s important to note that the default number setting won’t apply in the following cases:
If auto-rotate is enabled for your numbers
If the number you're calling already has a previous call history with another number assigned to you
When active, the default number will override Local Presence and Smart DID Routing, giving you full control over which number is used for outgoing calls.
Steps to set a Default Number for your account from the dashboard:
1. Log in to your CallHippo account.
2. Navigate to the “Users and Performance” section on the left side of the screen and then click on the Users.
3. Click on the settings icon of the user you want to set the Default Number for.
4. Click on the ‘Allocate numbers’ option visible on the left side of the dashboard.
5. From the list of allocated numbers, click on the ‘Make This Default’ option of the number you want to set as the default number.
6. Click on ‘Yes’ to confirm the changes.
7. Once the number is selected as "default," it will turn dark orange and will be displayed beside the number, as shown.
The Default Number for outgoing calls is now selected for your account.
Why Setting a Default Number Helps with CRM Click-to-Call
If you're using a CRM that's integrated with CallHippo and making calls through the click-to-call extension, the dialer opens, and the call is initiated automatically when you click the call icon. Since this process skips the step where you would typically choose from your list of allocated numbers, you won't have the option to manually select a number at that moment.
In such cases, setting a default outgoing number ensures that your preferred number is automatically used for all calls made via the extension, helping you maintain consistency and saving time when working from your CRM.
Important Points
The default number applies to outgoing SMS as well as calls.
You cannot deselect a default number—one must always be selected. If you have multiple numbers, you can only change the default.
If a user hasn’t selected a default number, the first number allocated to them will automatically be set as the default.
Each user can set their own default number individually from their account.
Steps to set a Default Number for your account from the dialer:
1. Log in to your CallHippo account.
2. Click on the Main Menu icon.
3. Click on the “Settings” option.
4. Click on the Default Number option.
5. Select the Default Number that you want to set from the list of numbers that are allocated to you.
The Default Number for outgoing calls is now selected for your account.
6. In the allocated numbers list, the Default Number will have the ‘Default’ tag next to it, as visible in the screenshot below.
Note: If web app access for agent users is revoked, the "Default Number" option in dialer settings will be greyed out and non-functional for these users.
Frequently asked questions:
Q: Why is my default number not being used for outgoing calls even though I set it?
A: The default number won’t apply if auto-rotate is enabled or if the number you're calling already has a call history with a different number assigned to you. In such cases, the system may override your default setting.
Q: Can I remove or deselect the default number once I’ve set it?
A: No, you can’t remove the default number completely. One number must always be set as default. But you can change it by selecting another number as the new default.
Q: What happens if I haven’t manually set a default number in my account?
A: If no default number is selected, the first number that was allocated to you will automatically be set as your default number.
Q: Why is the “Default Number” setting greyed out in my dialer?
A: If your web app access has been revoked, the “Default Number” option in the dialer settings will be disabled and non-functional. In such a case, kindly reach out to the owner of your account for further assistance.
Q: Will my default number apply when I make calls through my CRM’s click-to-call feature?
A: Yes, if your CRM is integrated with CallHippo, the default number will be used automatically when using click-to-call, since there’s no manual number selection during that process.
Q: Can different users in my company have different default numbers?
A: Yes, each user can individually set their own default number from their CallHippo account settings.
Q: Will setting a default number override other routing features like Local Presence or Smart DID?
A: Yes, when a default number is active, it overrides both Local Presence and Smart DID Routing to give you full control over which number is used.
Q: I just updated my default number, but it’s still showing the old one in the dialer. What should I do?
A: After making changes to your default number, please log out and log back into the dialer to ensure the update is applied correctly. Refreshing the session helps sync the new settings.
Q: I have more than one number on my account. How can I choose which one should be used by default for outgoing calls?
A: You can change your preferred number by setting a new default. Go to your dashboard, open your user settings, click on ‘Allocate Numbers,’ and then click ‘Make This Default’ for the number you want to prioritize.
Q: I noticed that my outgoing calls are using a number from a different country. How can I make sure the correct number shows up instead?
A: If the wrong number is showing as default, you can manually update it by going to the dialer or dashboard settings and selecting your preferred number. Make sure auto-rotate is not enabled, as that can override the default setting.
I hope this helps. If you still face any queries, please feel free to reach out at [email protected]