Enabling After Call Work will help the users to write down the notes just after the calls, you can edit them also. And users can also send the SMS from the ACW screen. For enabling the SMS, users have to first enable the ACW.

 

Steps to enable ACW and SMS-

 Open Callhippo dashboard -> Users -> Click on users setting -> Click on the After Call Work.



You can select duration also for the ACW screen.

 

  • Enable the toggle for “After Call Work”-

Users can take notes after the call is completed with the customers. Users can edit the time limit also of the after-call work screen.


Enable the Toggle for "For All Calls "-

It allow to have ACW screen after all type of outgoing call, eariler it only comes after completed calls.




  • Enable the toggle of “SMS”-

By enabling this user can send the message to the customer.


An alternative way to enable the ACW-

Login to the dialer -> settings -> After Call Work



“After Call Work” screen will look like this. In this box, the user can type the notes.

 

 

For SMS- Click on the “SMS” button and click on the send button to send the message.

 

To check where your notes are saved?

  • Dashboard -> Activity feed -> Click on the “i” tag of the call.






  • In Dialer -> All Inbox/Call Logs -> Call Logs




What is Mandatory Call Tagging?


It will be useful for the users to tag their team members for that call and users can also keep track of all the calls which have been tagged for which user.


  • Dashboard -> User -> Users settings -> After Call Work

  • Enable the After Call Work- then tick the box for “Make call tagging mandatory in dialer”. 






  • After clicking on “Make call tagging mandatory in dialer”.  you can select the default tag. You can select any one of the tags from it and the selected tag will be shown in the dialer by default.



  • If you haven’t created any tags then you need to go to the Dashboard -> Settings -> Tags.

Here you can add the custom tags as per your requirements and all these tags will be shown in the Add Default Tags.







  • In Web Dialer, after ending the call you can add the tag or you can change it also.



Note: If in case you forgot to add the tag from the dialer screen then the Default Tag which has been added in the Webapp will be shown in the dialer and it will reflect in the “Activity Feed”.