Why people choose CallHippo over Aircall
24/7 Customer support with CallHippo across all plans. Aircall has very poor customer support as they do not provide live support.
Onboarding and setup within 30 minutes with Callhippo.
Aircall does not give custom integration which CallHippo does.
CallHippo gives After Work Hour feature
Call quality Issues - Unreliable vs CallHippo switch, call quality gets better by 40%
CallHippo has its own patent filed by the name SDAP which will enhance call quality
CallHippo gives you custom reports and a data driven dashboard right when you log in.
Aircall support is closed on weekends.
Aircall has call dropping whereas Callhippo uptime is 99.9%
CallHippo is a cloud based business telephony solution that lets you make and receive calls from and to your prospects and customers globally.It can be set up for calling within 3 minutes. It’s data driven insights will help you boost productivity, revenue and CSAT score.
Aircall is a modern business phone system that has established a significant niche in the VoIP market. With an array of various integrations and its ability to activate integrations with one-click, Aircall has managed to achieve a prominent place in the VoIP industry. While it comes with a user-friendly interface, a hardware-free setup, and a free trial, it is quite an expensive system. Well, this doesn’t mean it is not worth the price, but it is costly as compared to most of the Aircall alternatives in the VoIP market.
Why should you consider CallHippo as an Aircall Substitute?
1)Your callers never return unanswered with CallHippo
Just as Aircall, CallHippo lets you set custom working hours. But what adds value to this functionality of CallHippo is that it enables you to either send a greeting message to your callers or transfer them to voicemail when they place a call after your business hours. This helps them know that they have called you out of your working hours, and thus they will call later. Hence, your callers won’t feel ignored or neglected.
2)It keeps your callers engaged when they are placed on a call queue
Your callers likely hang up when they listen to the erring engaged tone for a long time. But, this Aircall alternative helps you keep your callers engaged with on-hold music while your representatives are busy attending other customers. You can customize on-hold music with personalized greetings or messages portraying your services, products, offering, and discounts. Thus, customers will stay on the line or queue for a longer time.
3)Connect with your global clients at the right time
We know that connecting with multinational clients at the right time is immensely helpful for any business. This Aircall substitute serves the purpose with a feature named Global Connect. This feature allows you to determine your client’s time zone in just a fraction of the second. Simply hover your mouse cursor on the number across the website or application and gauge the number’s validity & time zone (day, date, and time). Hence, it assures that you always call your clients at the right time.
4)Better Customer Support
With Aircall, you get only phone support and training. Whereas, this Aircall alternative offers you 24/7 Live Chat support, along with email & phone support, ticket, knowledge base, and training. Moreover, CallHippo’s Enterprise Plan provides you with added support alternatives.
Comparison Table-
CallHippo comes up with an advance features
1- Power Dialer : It helps the callers to quickly compile a list of numbers and call through them all in just a few clicks. It basically automates the manual number dialing process by automatically dialing the numbers one by one from the list of contacts, ultimately increasing productivity on outbound calls.
2-GlobalConnect : At times, it happens that your representatives end up calling your global clients at the wrong time. This not only hampers your brand image but also you may lose important clients. But with GlobalConnect, you can be assured of calling your international client at the right time.
CallHippo empowers your team with a feature named GlobalConnect, which helps them determine the client’s time zone in the fraction of a second. All you need to do is move your cursor over the number you want to call, and GlobalConnect pops a message with the number’s validity (whether valid or invalid) and its time zone (day, date, and time). Hence, you can never connect with a client at the wrong time.
This isn’t it. There are yet a lot more features that you can leverage with CallHippo. So, if you are looking for a Aircall substitute, CallHippo can be your best bet!
3. After call work : When you deal with multiple clients in a day, there are chances that you might miss to update some information in your CRM or revert to a customer’s query on time. Missing to enter crucial data or not replying to a client on the promised time may cost a business.
To curb this, CallHippo came with After Call Work. It refers to a task after the support agent requires doing after each conversation. As soon as the agent ends conversation with a customer overcall, a window pops up on the screen, wherein the agent can note down important points as discussed on the call, write the information he/she requires to update in the CRM or HelpDesk, and also mention a reminder note if he/she needs to send an email to the caller.
4. Everyone deserves good support :We provide premium support to all our customers. We don’t discriminate on the plan you have purchased.Our support team is there to help you 24/7.
We understand how calling is an important part of your business and we will make sure we are to support you at all times.