There are two types of settings for ‘Sticky Agent’:
You can strictly bind a ‘Sticky Agent’
You may loosely bind a ‘Sticky Agent’
To strictly bind a ‘Sticky Agent’, please follow the following steps:
The ‘Strictly bind Sticky Agent’ option as shown below will connect calls to the agent a person spoke to in their last conversation. If the agent is busy or unavailable, the call will not ring for any other agent.
Loosely bind Sticky Agent:
The ‘Loosely bind Sticky Agent’ option will connect calls to the agent a person last spoke to and if that agent is busy or unavailable, then the call will automatically be directed to other agents as per the number allocation settings.
We hope this guide was helpful!
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