If you're new to CallHippo and looking to understand how your team is performing, CallHippo offers a range of powerful reporting tools that help you analyze user productivity in detail. Whether you're managing a sales team, a support center, or any other call-based operation, these reports provide essential insights to evaluate and improve user performance.

Tools to Analyze User Productivity

Below are seven built-in features in CallHippo that help measure user efficiency and performance. You can access all of them from the ‘Reports’ or ‘Users and Performance’ sections of the dashboard.


1. Call Report

The Call Report offers an overview of each user’s call activity, allowing you to monitor:

  • Total calls made and received

  • Call durations (under/over 30s)

  • Hold time, after-call work time

  • Talk time vs. target talk time

  • Dial-out achievements

Use this report to track whether users are meeting their calling goals, how much time they spend on calls, and how effective their conversations are.

Title to search for: "What is a Call Report?"

2. User Status Report

This report breaks down how users spend their time when logged into CallHippo. It tracks:

  • Login hours, On-call time, Idle time

  • Time spent on break, lunch, or in meetings

  • Custom unavailability statuses

It helps assess how available users are during working hours and identifies idle or unproductive time.

Title to search for: "What is User Status Report?"

3. Outgoing Call Report

This report shows daily outbound calling activity, summarized by country and user. It includes:

  • Completed, canceled, rejected, and failed calls

  • No answer and call not setup

  • Total outbound calls per region

Use it to measure outbound call performance across regions and teams.

Title to search for: "What is the Outgoing Call Report?"

4. Abandonment Rate Report

This report evaluates how often incoming or Power Dialer calls go unanswered. It provides:

  • Answered, missed, rejected, voicemail stats

  • Country-wise breakdown of call results

  • Abandonment rate percentage

This is useful for spotting missed opportunities and staffing issues.

Title to search for: "What is an Abandonment Rate Report?"

5. Call Status Report

This report shows the final status of every call made or received by users. It includes statuses such as:

  • Completed, missed, rejected, failed

  • Voicemail, unavailable, no answer

  • Call not setup, IVR, and welcome message

It's ideal for understanding the outcomes of each call and spotting issues in connection rates.

Title to search for: "What is a Call Status Report?"

6. Target vs Achievement

This feature lets you set and evaluate performance goals for:

  • Number of calls

  • Login hours

  • Talk time

You can compare targets against actual performance through the Call Report section, where metrics like "Dial-out Achievements" and "Achieved Talk Time" are shown.

Title to search for: "What is Target vs Achievement?"

7. Leader Board

The Leader Board ranks users based on the number of calls made. It displays:

  • Weekly rankings and badges (Sharpshooters, Calling Masters, etc.)

  • Recognition for top performers

  • A competitive yet motivating overview of team activity

Admins can choose to restrict user access to the leaderboard if desired.

Title to search for: "What is the Leader board?"

Best Practices for Productivity Analysis

  • Use multiple reports together for a 360° view of user activity.

  • Set realistic targets using the Target vs Achievement feature.

  • Identify top and low performers using the Leader Board and Call Report.

  • Investigate high idle time or low talk time using the User Status Report.

  • Track trends in call outcomes with the Call Status and Outgoing Call reports.

  • Review missed calls regularly using the Abandonment Rate Report.

Final Note

All these reports are designed to help you make data-driven decisions and support your team’s performance. Use the titles listed above to find each report’s full article in the CallHippo support center and start optimizing your team's productivity today.

If you need further help, contact our support team at [email protected].