Setting the correct number or user time zone in CallHippo is important for:

  • Accurate Call Scheduling – Ensures calls are made at the right time for different time zones.
  • Proper Call Routing – Routes incoming calls based on the agent's or number’s time zone.
  • Better Analytics & Reporting – Displays call logs and reports in the correct time format.


How to Update the Time Zone in CallHippo?


For User Time Zone:

  1. Log in to CallHippo - web.callhippo.com

  2. Go to Users and Performance > Users




  3. Open settings of the user for which you want to update the timezone.




  4. Go to Shift Management. Select the timezone required by editing as highlighted below:



  5. Select the correct time zone from the dropdown.

  6. Click the Save button to apply changes.

For Number Time Zone:

  1. Go to Numbers and DID > Numbers in the left menu.




  2. Click on the settings of the desired Phone Number for which you want to change the timezone.



  3. Go to Business Hours. Select the timezone required by editing as highlighted below:




  4. Choose the preferred time zone and Save Changes.


FAQs:

1. What happens if I don’t set the correct time zone for my number or user?
If the time zone is incorrect, calls may not align with working hours, affecting call routing, scheduling, and reporting accuracy.

2. How does the time zone setting impact call routing?
Call routing follows business hours. An incorrect time zone may cause calls to be forwarded when agents are unavailable or missed during working hours..

3. Will my call logs and reports be affected by an incorrect time zone?
Yes, reports and call history may display incorrect timestamps, leading to inaccurate performance tracking and analysis.

4. Can I set different time zones for different users?
Yes, each user can have their own time zone, ensuring accurate call handling based on their location.

5. What if my time zone is set incorrectly and I miss calls?
Update your time zone in Settings, and review missed calls in the call logs to follow up accordingly.

6. Is setting the time zone necessary for compliance?
Yes, some regions have regulations on call handling hours. The correct time zone ensures compliance with local calling rules.