User Availability feature helps account owners to set custom hours for the specific time/shift for the users in which they will be able to receive the incoming calls.
Refer following steps to use User Availability feature:
Step 1: Log into your CallHippo account https://web.callhippo.com/dashboard
Step 2: Navigate to Users & Performance in the left menu, and then click on "Users" from the dropdown.
Step 3: Click on ““Blue” gear icon situated on the left-hand side of the screen to access the settings menu.
Step 4:- Once you click the settings icon, you'll find the "Availability" option. Within that, you'll see the following three options to choose from based on your preference:
Always opened: The user will be able to get incoming calls 24x7.
Custom: Calls will only ring for the user within the custom timing set.
Always closed: The user will not receive any calls whatsoever.
Hope this helps!
If you have any further questions or need assistance, please don't hesitate to reach out to us at support@callhippo.com. We're here to help!