Does CallHippo Provide Porting Out Numbers?

  • Yes, CallHippo allows its customers to port their phone numbers to other service providers. 

  • According to CallHippo's Terms of Use, they will acknowledge and process your porting request within 15 working days, provided your CallHippo phone number is active at the time of the request. Such requests will not be unreasonably withheld. 

  • However, CallHippo is not liable for delays caused by third parties during the porting process, and all requests must comply with applicable laws.

  • To initiate the porting process, you'll need to submit a Letter of Authorization (LOA) and possibly other documentation to your new service provider. The new provider will then contact CallHippo to facilitate the transfer. It's important to ensure that your CallHippo number remains active throughout this process to avoid any complications.

  • Please note that while CallHippo facilitates number porting, the overall process can take 2–4 weeks and may be subject to delays beyond their control.

CallHippo Number Porting – FAQ & Process

1. What is number porting in CallHippo?
 Number porting allows you to transfer your existing phone number from your current provider to CallHippo without changing your number.

2. How do I request number porting in CallHippo?

  • Provide the required documents (proof of ownership, a recent bill, and a Letter of Authorization).The porting request will be initiated, and updates will be shared with you.

3. How long does the number porting process take?
 The time frame depends on the country and carrier, but it typically takes 2–4 weeks. Some providers may process it faster, while others may take longer due to regulatory checks.

4. What documents are required for number porting?

  • A recent phone bill (from the current provider)
  • Letter of Authorization (LOA)

5. Will there be downtime during the porting process?
 Generally, downtime is minimal. CallHippo ensures a smooth transition, 

6. Can I port any number to CallHippo?
 Most numbers can be ported, but availability depends on country regulations and carrier policies. 

7. Is there a fee for number porting?
 Porting fees vary based on the number type and country. 

8. What happens if my porting request is rejected?
 Rejections usually happen due to incorrect information or pending dues with the current provider. Verify details and resubmit your request if needed.

9. Can I use my number while the porting process is ongoing?
 Yes, your existing number will remain active with your current provider until the porting is completed.

10. Will I lose features after porting my number to CallHippo?
 No, once ported, your number will work with all CallHippo features, including call routing, IVR, and analytics.

11. Can I port my number away from CallHippo later?
 Yes, CallHippo allows porting out to another provider if needed. You may need to check with the new provider for their port-in requirements.

12. How do I check the status of my porting request?
 You can track your request by contacting CallHippo support or checking your email for updates.