CallHippo allows team members to leave internal feedback on individual calls, making it easier to share insights, flag issues, and support ongoing training efforts. Whether it's noting a missed opportunity, highlighting a technical glitch, or sharing suggestions for improvement, feedback can be added by any user and is visible to everyone in the team. This ensures transparency and helps maintain a consistent standard of communication across your organization.

Use Cases:

Leaving internal feedback on calls can be helpful in several scenarios, including:

  • Training and Coaching: Highlight examples of good communication or suggest improvements for new team members.

  • Error Tracking: Document instances of technical issues or call handling mistakes, such as dropped or missed calls.

  • Follow-up Coordination: Share context or next steps for follow-ups, helping other team members stay aligned.

  • Quality Monitoring: Flag calls that may need further review or action from managers or QA teams.

  • Knowledge Sharing: Record customer insights or uncommon queries that could help others handle similar calls in the future.

Steps to leave feedback for a call:


1. Log in to your CallHippo dashboard.

2. Click on the “Call Logs / Recordings” section visible on the left side of the dashboard.


3. Click the “i” icon next to the call log you want to add feedback for.

4. Click on the Feedback option.

5. Click on the blue colored edit icon to add feedback.

6. Click on the save icon to save the added feedback.

The updated notes have now been saved.

Important points:

  • Once feedback is added, it cannot be deleted.

  • All users in your account have access to add feedback to calls.

  • Once feedback is added and saved, it cannot be deleted.

  • All users in your account can see the added feedback.

  • Once feedback is added, it cannot be deleted.

7. Once feedback is added by a user, their username is displayed.

8. Multiple users can add multiple feedbacks for a single call log.



Filter Feedback Calls in Dialer

You can easily identify the calls where users have shared feedback directly from the CallHippo dialer.

Follow these steps to filter and view only the calls with feedback.

1. Log in to your CallHippo dialer.
2. Click on the “Main Menu” icon.



3. Click on the ‘All Calls / Inbox’ option.



4. Click on the ‘Inbox’ tab.



5. Navigate to the three dots on the top right corner of the screen, select ‘Inbox Filter’ and then click on ‘Feedback’.



6. You will now be able to see only those calls for which the feedback has been added (by any user).



7. Click on the arrow icon against the call you want to see the feedback for.



8. Click on the Feedback option.



9. You will be able to see the feedback added.

Note: You can only view the feedback from the CallHippo dialer. To add feedback, you need to do it from the CallHippo dashboard only.


Frequently asked questions:

Q: Can I remove or edit the feedback after I’ve saved it?
A: No, once feedback is added and saved, it cannot be deleted or edited. Make sure to review your comment before clicking the save icon.

Q: Who can see the feedback I leave on a call?
A: All users in your account can view the feedback left on a call. Feedback is visible to your entire team, supporting transparency and collaboration.

Q: Do other users get notified when I leave feedback on a call?
A: No, other users do not receive notifications when feedback is added. However, the feedback is visible to everyone in the account if they view the specific call log.


I hope this helps. If you still face any queries, please feel free to reach out at [email protected]