This feature helps to join the ongoing calls to support the users.
An Owner/Admin can join an ongoing call by performing the following steps:
Step 1: Log into your CallHippo account https://web.callhippo.com/dashboard
Step 2: Click on the “Live Calls” dashboard.
Step 3: There you will find all the incoming/outgoing calls for your team. All active calls will be displayed with the 'On Call' status.
Step 4: Now you need to click on “ , to join the call from your account, below is the screenshot.
Step 5: As soon as you click the "Join" button, you will receive an incoming call on your dialer. From there, you can answer the call and talk with the customer and agent.
I hope this was helpful
In case of any doubt please reach to support@callhippo.com