The Audit Logs section in CallHippo provides a comprehensive record of all user activities and administrative actions performed within your account. It helps the Owner, Admin, and Dashboard User role users of the account to maintain transparency, monitor user behavior, and ensure security by tracking every key action, such as logins, number changes, user additions, and system modifications.

You can easily access the Audit Logs from the Settings menu on your dashboard to review a chronological list of activities, complete with user names, action descriptions, and timestamps. Whether you're verifying login history, tracking number, or user updates, or reviewing system changes, the Audit Logs serve as a central reference point for account accountability.

Note: Audit logs are stored for 90 days. Any log older than that will not be visible to you from the dashboard.

Where to find the Audit Logs feature in the dashboard?


1. Log in to your CallHippo dashboard.


2. Click on the "Settings" option at the top of the dashboard.



3. Scroll down in the options list on the left side of the dashboard, and click on the ‘Access Module’ option.



4. You will be able to see the most recent logs from here.



5. Click on the blue colored ‘View More’ to check the older Audit logs.



6. You can view older audit logs by navigating to the desired page.

Note: Only 10 entries are displayed per page.




Further below are the  activities that we display in the Audit logs-

  • Admin signed in to the web app

  • Admin logged out from the web app

  • Sub-user signed in to the web app

  • Sub-user logged out from the web app

  • Number added

  • Number removed

  • User added or deleted

  • Login and logout events for all users, with date and time

  • Changes to toggle settings in Number configurations

  • Changes to toggle settings in User configurations

  • Credits added or deducted

  • Integrations connected or disconnected

  • Reports downloaded

  • Field values updated

  • Activity Feed downloaded

  • Module rights allocated or deallocated

  • Admin signed in or logged out from the web dialer

  • Sub-user signed in or logged out from the web dialer

  • Team-related changes

  • SMS profile submitted

  • SHAKEN/STIR form submitted

  • Currency changed

  • Number porting activity

  • FTE toggle updated

  • Website Call Button disabled

  • Voicemail Drop toggle enabled or disabled

  • Auto Voicemail Drop toggle enabled or disabled

  • User added or removed from the account

  • List added or removed in Auto Dialer campaigns

  • Holidays enabled or added to campaign lists

  • Failed number purchase attempts

  • Reason for failed purchase (e.g., number became unavailable before payment)

  • The transaction amount adjusted and moved to promotional credits

  • Timezone actions in Power Dialer campaigns

  • Campaign auto-paused due to timezone settings

  • Campaign auto-resumed due to timezone settings

  • Time Zone Dialing feature enabled

  • Any report downloaded by a user



Frequently asked questions:


Q: What are Audit Logs used for in CallHippo?
A: Audit Logs in CallHippo help you keep track of every important activity happening in your account, such as user logins, number changes, or settings updates. This helps you monitor what changes were made, by whom, and when—useful for ensuring accountability and security.

Q: I'm not seeing any logs in the Audit Logs section—why is it empty?
A: If the Audit Logs section appears empty, it could mean that no recent activities have been performed by users in your account. It may also be due to access restrictions—make sure you're logged in as an Owner or Admin, as only these roles can view audit logs.

Q: Can an agent see the Audit Logs?
A: No, only users with Owner or Admin roles can access the Audit Logs section. Regular users or sub-users won’t see this feature in their dashboard.

Q: Will Audit Logs show login attempts from the web dialer as well?
A: Yes, the Audit Logs track login and logout events from both the web app and the web dialer for Admins and Sub-users.

Q: I noticed a user was removed, but I want to know who did it. Can the Audit Logs help?
A: Yes, the Audit Logs will show user addition and removal activities, including the name of the person who performed the action and the timestamp, allowing you to trace such changes easily.

Q: I want to check the login and logout timings of our users.

A: Yes, you can view the login and logout times of all users in the Audit Logs. The logs provide a chronological list of these events along with the user names and exact timestamps, helping you monitor user activity across both the web app and the web dialer.


Q: Can a sub-user check the activity of other users in the account?

A: No, sub-users cannot check the activity of other users. Only users with the Owner, Admin, or Dashboard User roles have access to the Audit Logs section, which displays user activities. Sub-users do not have permission to view this information.

Q: How long are audit logs stored in CallHippo?
A: Audit logs are stored for 90 days in CallHippo. Any logs older than 90 days will no longer be visible from the dashboard.

Q: Can I view audit logs beyond 90 days?
A: No, audit logs older than 90 days are automatically removed from the dashboard and cannot be accessed.


I hope this was helpful. If you still have any queries, please contact us at [email protected]